Michelle Stephenson
Burnaby,BC
Summary
Hardworking Commercial Underwriter with over 20 years of experience in Insurance industry with a reputation for resolving problems and improving customer satisfaction. Analytical with expertise in problem solving and finding solutions. Team-oriented with success in building relationships with brokers and sales agents to achieve business goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Commercial Insurance P & C Underwriter
Markel Canada Inc.
03.2021 - 10.2023
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
- Analyzed data to identify trends and predict future insurance needs.
- Negotiated terms and conditions of coverage with clients to acquire maximum profitability.
- Collaborated with other professionals to develop innovative underwriting solutions.
- Evaluated applications to determine insurance coverage and appropriate risk classifications.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Self-motivated, with a strong sense of personal responsibility.
- Adopting new insurance wordings & the policy conversion process at both Aviva & Markel.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Generated leads through cold-calling, networking and other outreach methods.
Commercial Insurance P & C Underwriter
Aviva Insurance Of Canada
10.2011 - 02.2021
- Underwrite and negotiate business within authority limits
- Manage portfolio to control the overall mix of accounts, manage exposures & take prompt action when necessary to retain existing accounts.
- Underwriting a diverse book of business Property and Casualty segments such as Commercial Realty.
- Residential Realty (including programs), Retail, Contractors, Business Professional as per insurer's authority and guidelines.
- Ensured proper application of policies by reviewing, classifying, coding and rating applications.
- Processed accounting issues, corrections, endorsements and cancellations.
- Presented quotes in a professional and timely manner.
- Evaluating new policy applications and renewal submissions to determine financial liabilities and company risk.
- Staying up to date on industry standards and underwriting guidelines.
- Pursued continuing education and training programs to continue professional development.
- Foster relationships with broker partners as well as attending industry functions.
- Organized and detail-oriented with a strong work ethic
Underwriting Assistant, Commercial Lines
Aviva Canada Inc
06.2010 - 10.2011
- Providing underwriting support such as processing of new business and renewal policies, endorsements, sending out inspection recommendations and other underwriting duties as required.
District Office Assistant
Lumbermen's Underwriting Alliance
04.2003 - 05.2010
- Provide clerical support to manager and account executives
- Commercial property policy processing: endorsement issuance, binders for anniversary renewals & mid-term policy changes, Certificates of Insurance
- Process stock/property audits, cancellations.
- Assist in Loss Prevention reports: document editing/correcting, mailing and abeyance for follow up.
- Providing customers loss prevention supplies.
- Keeping company databases and various reports current.
- Process various invoices: ICS Courier Canadian Springs, Telus
- Handling in-going/outgoing calls.
Education
CIP Designation - Commercial Insurance
Insurance Institute of BC
Vancouver2014
Certificate - General Insurance Essentials
Insurance Institute of BC
Vancouver, BC2009
Certificate - Applied Business Technology
Kwantlen Polytechnic University
Surrey, BC2002
Certificate - Education & Employment Access For Women
Kwantlen Polytechnic University
Surrey, BC2000
Skills
- Commercial Insurance Coverages
- Microsoft Office Suite (including Teams)
- Team oriented/self motivated/independent
- Production oriented
- Application analysis
- Underwriting Fundamentals
- Accounting; reviewing & assessing financials
- Organizational skills
- Policy quoting and pricing
Timeline
Commercial Insurance P & C Underwriter
Markel Canada Inc.
03.2021 - 10.2023
Commercial Insurance P & C Underwriter
Aviva Insurance Of Canada
10.2011 - 02.2021
Underwriting Assistant, Commercial Lines
Aviva Canada Inc
06.2010 - 10.2011
District Office Assistant
Lumbermen's Underwriting Alliance
04.2003 - 05.2010
CIP Designation - Commercial Insurance
Insurance Institute of BC
Certificate - General Insurance Essentials
Insurance Institute of BC
Certificate - Applied Business Technology
Kwantlen Polytechnic University
Certificate - Education & Employment Access For Women
Kwantlen Polytechnic University
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