Michelle Stephenson
Burnaby,BC
Summary
Hardworking Commercial Underwriter with over 20 years of experience in Insurance industry with a reputation for resolving problems and improving customer satisfaction. Analytical with expertise in problem solving and finding solutions. Team-oriented with success in building relationships with brokers and sales agents to achieve business goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Commercial Insurance P & C Underwriter
Markel Canada Inc.
Vancouver
03.2021 - 10.2023
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
- Analyzed data to identify trends and predict future insurance needs.
- Negotiated terms and conditions of coverage with clients to acquire maximum profitability.
- Collaborated with other professionals to develop innovative underwriting solutions.
- Evaluated applications to determine insurance coverage and appropriate risk classifications.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Self-motivated, with a strong sense of personal responsibility.
- Adopting new insurance wordings & the policy conversion process at both Aviva & Markel.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Generated leads through cold-calling, networking and other outreach methods.
Commercial Insurance P & C Underwriter
Aviva Insurance Of Canada
Vancouver
10.2011 - 02.2021
- Underwrite and negotiate business within authority limits
- Manage portfolio to control the overall mix of accounts, manage exposures & take prompt action when necessary to retain existing accounts.
- Underwriting a diverse book of business Property and Casualty segments such as Commercial Realty.
- Residential Realty (including programs), Retail, Contractors, Business Professional as per insurer's authority and guidelines.
- Ensured proper application of policies by reviewing, classifying, coding and rating applications.
- Processed accounting issues, corrections, endorsements and cancellations.
- Presented quotes in a professional and timely manner.
- Evaluating new policy applications and renewal submissions to determine financial liabilities and company risk.
- Staying up to date on industry standards and underwriting guidelines.
- Pursued continuing education and training programs to continue professional development.
- Foster relationships with broker partners as well as attending industry functions.
- Organized and detail-oriented with a strong work ethic
Underwriting Assistant, Commercial Lines
Aviva Canada Inc
Vancouver
06.2010 - 10.2011
- Providing underwriting support such as processing of new business and renewal policies, endorsements, sending out inspection recommendations and other underwriting duties as required.
District Office Assistant
Lumbermen's Underwriting Alliance
Surrey
04.2003 - 05.2010
- Provide clerical support to manager and account executives
- Commercial property policy processing: endorsement issuance, binders for anniversary renewals & mid-term policy changes, Certificates of Insurance
- Process stock/property audits, cancellations.
- Assist in Loss Prevention reports: document editing/correcting, mailing and abeyance for follow up.
- Providing customers loss prevention supplies.
- Keeping company databases and various reports current.
- Process various invoices: ICS Courier Canadian Springs, Telus
- Handling in-going/outgoing calls.
Education
CIP Designation - Commercial Insurance
Insurance Institute of BC
Vancouver2014
Certificate - General Insurance Essentials
Insurance Institute of BC
Vancouver, BC2009
Certificate - Applied Business Technology
Kwantlen Polytechnic University
Surrey, BC2002
Certificate - Education & Employment Access For Women
Kwantlen Polytechnic University
Surrey, BC2000
Skills
- Commercial Insurance Coverages
- Microsoft Office Suite (including Teams)
- Team oriented/self motivated/independent
- Production oriented
- Application analysis
- Underwriting Fundamentals
- Accounting; reviewing & assessing financials
- Organizational skills
- Policy quoting and pricing
Timeline
Commercial Insurance P & C Underwriter
Markel Canada Inc.
03.2021 - 10.2023
Commercial Insurance P & C Underwriter
Aviva Insurance Of Canada
10.2011 - 02.2021
Underwriting Assistant, Commercial Lines
Aviva Canada Inc
06.2010 - 10.2011
District Office Assistant
Lumbermen's Underwriting Alliance
04.2003 - 05.2010
CIP Designation - Commercial Insurance
Insurance Institute of BC
Certificate - General Insurance Essentials
Insurance Institute of BC
Certificate - Applied Business Technology
Kwantlen Polytechnic University
Certificate - Education & Employment Access For Women
Kwantlen Polytechnic University