Michelle Steininger
Halifax,NS
Summary
Experienced Retail Account Manager with a proven track record at Benefit Cosmetics, excelling in relationship management and sales development. Enhanced customer satisfaction through tailored solutions and effective training. Skilled in budget planning and operational efficiency, driving growth and fostering strong client partnerships. Recognized for achieving significant sales increases through strategic selling initiatives.
Retail management professional with strong track record in driving sales growth, optimizing account strategies, and building lasting client relationships. Skilled in data analysis, inventory management, and customer service techniques. Known for fostering collaborative team environment and adapting to changing business needs to achieve results. Highly organized and dependable with keen focus on achieving targets and enhancing customer satisfaction.
Overview
13
13
years of professional experience
Work History
Retail Account Manager
Benefit Cosmetics LVMH
09.2021 - Current
- Supported sales and reporting for large and medium-sized accounts.
- Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
- Championed product knowledge within the sales team by conducting informative training sessions on new merchandise offerings and promotions.
- Maintained high-value accounts through selling, effective customer solutions, and promoting compelling business relationships.
- Increased sales by building strong relationships with retail clients and providing tailored solutions for their needs.
- Organized regular client meetings to review progress, discuss potential challenges, and identify areas for future growth opportunities.
General Manager
Tory Burch
10.2020 - 08.2021
- Managed budget implementations, employee reviews, training, schedules.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, to ensure long-term success and loyalty.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
Stage and Services Manager
Sephora
11.2019 - 10.2020
- Introduced process improvements that led to faster resolution times for customer issues without sacrificing quality or attention to detail.
- Acted as a liaison between clients and internal teams during project execution phases guaranteeing clear communication lines were open throughout entire project lifecycles.
- Implemented best practices in workflow management to ensure timely completion of tasks without compromising quality or client satisfaction levels.
- Reduced employee turnover by creating a positive work environment with clear communication channels, regular feedback sessions, and opportunities for professional development.
- Developed strong relationships with key clients, ensuring long-term partnerships and repeat business opportunities.
- Analyzed performance metrics to identify areas for improvement, leading to more effective resource allocation and better overall results.
- Championed data-driven decision-making by leveraging advanced analytics tools to generate actionable insights from available performance metrics.
Senior General Manager
Victoria's Secret & PINK
07.2012 - 10.2019
- Led cross-functional teams towards shared goals by clearly articulating objectives, setting expectations for performance outcomes, and providing ongoing guidance as needed.
- Championed customer-centric approaches for better service delivery, resulting in increased client retention rates and positive brand reputation.
- Leveraged data-driven insights to inform management decisions on resource allocation, staffing levels, and performance improvement initiatives.
- Developed and executed successful business strategies, driving growth in revenue and market share.
- Mentored and developed high-performing teams through effective coaching, feedback, and performance management.
- Enhanced team productivity by implementing strategic management practices and fostering a collaborative work environment.
- Managed multi-million-dollar budgets responsibly, optimizing resource allocation while maintaining financial stability.
- Ensured compliance with industry regulations and company policies by implementing stringent risk management protocols and regularly auditing internal processes.
Education
High School Diploma -
Westville High School
Westville, NS06-1996
Skills
- Merchandising strategies
- Relationship management
- Performance tracking
- Promotional planning
- Store operations
- Operational efficiency
- Recruitment and hiring
- Employee scheduling
- Staff motivation
- Staff management
- Inventory control
- Budget planning
- Merchandise planning
- Sales development
- Operations oversight
- Retail merchandising
- Personnel training and development
- Recruitment and retention
Languages
English
Full Professional
Timeline
Retail Account Manager
Benefit Cosmetics LVMH
09.2021 - Current
General Manager
Tory Burch
10.2020 - 08.2021
Stage and Services Manager
Sephora
11.2019 - 10.2020
Senior General Manager
Victoria's Secret & PINK
07.2012 - 10.2019
High School Diploma -
Westville High School
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