Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Michelle Sousa

Winton,CA

Summary

Currently as a Senior Food Service Worker with extensive experience in preparing and serving meals, ensuring customer satisfaction, and maintaining sanitary standards. Recognized for collaborative spirit and reliability in high-paced settings. Possesses strong skills in food safety protocols and efficient service delivery as well as with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly.

Previously as an Assistant Manager at Planet Fitness, would take advantage of every opportunity to support team members and proactively address issues.

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

8
8
years of professional experience

Work History

Food Service Worker

UC Merced
02.2023 - Current
  • Prepare and maintain fresh ingredients for salad bar and deli items
  • Ensured a sanitized and organized workspace at all times
  • Communicate effectively with Chef and coworkers to meet quality standards
  • Enforce food allergen labeling to inform students of ingredient contents
  • Provide friendly customer service to students and parents
  • Professionally delegate and instruct students with patience and gratitude to foster a positive learning environment
  • Skilled in cutting, slicing, chopping, and peeling; trained to operate the deli slicer
  • Adhere to safety standards, including temperature checks and proper lifting techniques
  • Follow recipes and instructions from chefs, including measuring and mixing ingredients

Janitorial Worker

W.H. Gibbs Maintenance
01.2022 - 02.2023
  • Reliable in servicing assigned clients' homes and commercial accounts
  • Sanitize and disinfect kitchens, breakrooms, bedrooms, and restrooms
  • Maintain constant communication with clients to ensure cleaning satisfaction
  • Capable of working independently or collaboratively as part of a team
  • Conduct inventory duties, restocking, and organizing supplies
  • Adaptable to extreme weather conditions while performing tasks

Barista (Holiday Employee)

Starbucks
10.2021 - 01.2022
  • Educated customers on beverage options to help them find their favorite combinations
  • Promoted and sold holiday drinks, enhancing customer experience
  • Maintained cleanliness of the station and brewing equipment
  • Operated warmers for various breakfast and lunch items, as well as pastries
  • Processed orders both in-store and via drive-thru, managing transactions efficiently

Assistant Manager

Planet Fitness
06.2018 - 06.2020
  • Collaborated with management to address guest concerns and improve the work environment
  • Managed guest check-ins, phone inquiries, and account-related issues
  • Inspected gym facilities and equipment to ensure proper operation and cleanliness
  • Conducted team meetings to discuss safety protocols and promotional initiatives
  • Professionally delegate tasks to colleagues, monitor their work, and provide constructive feedback to ensure quality and efficiency

Customer Service Representative

Prime Shine Car Wash
12.2016 - 09.2017
  • Utilized POS systems to promote wash specials and enhance customer service
  • Multitasked between customer assistance and maintaining cleanliness
  • Adhered to safety procedures and protocols consistently
  • Completed daily and weekly cleaning routines, both independently and as part of a team

Education

High School Diploma -

Hilmar High School
Hilmar, CA
06.2017

Skills

  • Strong communication and interpersonal skills
  • Attention to detail
  • Organization and cleanliness
  • Food Portioning Control
  • Positive Attitude
  • Ability to work in fast-paced environments
  • Knowledge of food safety standards
  • Customer service oriented
  • Food allergy awareness
  • Time management proficiency
  • Food Handler Certification

Languages

Spanish
Full Professional

Timeline

Food Service Worker

UC Merced
02.2023 - Current

Janitorial Worker

W.H. Gibbs Maintenance
01.2022 - 02.2023

Barista (Holiday Employee)

Starbucks
10.2021 - 01.2022

Assistant Manager

Planet Fitness
06.2018 - 06.2020

Customer Service Representative

Prime Shine Car Wash
12.2016 - 09.2017

High School Diploma -

Hilmar High School

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Michelle Sousa