Summary
Overview
Work History
Education
Skills
Languages
Certification
Language Skills
Timeline
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Michelle Solis

Anaheim

Summary

Hardworking security officer with a multi-year background serving clients and customers. Adept at patrolling an assigned area to observe automobiles, motorcycles, and commercial vehicles. Observant and watchful to enforce related local regulations and ordinances. Experience patrolling on foot and in a vehicle. Professionally equipped with excellent communication skills consistently maintains detailed logs of important events. Skilled in problem-solving and conflict resolution with knowledge of law enforcement investigations. Trustworthy and committed to honest interactions with supervisors, employees and customers.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Banquet Server

Kimpton Everly Hospitality
Hollywood
08.2024 - Current
  • Skillfully prepare and arrange banquet spaces, ensuring elegant table settings and decorative elements align with the event's theme.
  • Welcome guests and provide attentive service throughout the event, promptly serving food and beverages while anticipating and fulfilling their needs to ensure a memorable dining experience.
  • Adhere to strict food safety and hygiene protocols, ensuring all dishes are presented beautifully and served at the appropriate temperatures.
  • Efficiently assist with post-event cleanup, including clearing tables and tidying the space, while also preparing for future functions by resetting tables and organizing service areas.
  • Supervisor: Danielle Patterson (802-578-9377)

Parking Enforcement

Allied Universal
Fountain Valley
01.2024 - Current
  • Work alongside Fountain Valley Police Department to maintain City Code Violations.
  • Ensure a safe environment through a team effort of diligent active patrol, strict access control, monitoring, and equipment control.
  • Enforces parking and issues citations in accordance with the California Vehicle and County Code.
  • Patrols assigned streets and parking areas in an enforcement vehicle.
  • Marks parked cars to determine violations within time limited parking zone.
  • Supervisor: Adriana (657-550-8202)

Security Officer

Lyons Security Service
Anaheim
03.2023 - Current
  • Regularly patrolling assigned areas to maintain order and ensure safety.
  • Monitoring surveillance equipment (CCTV cameras, etc.) to detect and respond to suspicious activity.
  • Verifying identities and controlling access to buildings and restricted areas.
  • Checking visitor passes and granting proper access.
  • Coordinating with emergency services (police, fire, medical).
  • Implementing evacuation procedures if needed.
  • Writing detailed reports of incidents, observations, and activities.

Front Desk Attendant

Signature Anaheim Maingate
Anaheim
08.2024 - 02.2025
  • Welcome guests, manage check-ins/outs, and address inquiries or complaints.
  • Handle bookings, cancellations, and modifications efficiently.
  • Answer phones, manage correspondence, and coordinate services.
  • Maintain accurate records, ensure front desk cleanliness, and assist with basic office tasks.
  • Supervisor: Miguel Solis (858-220-5656)

Banquet Server/Resturaunt Hostess

Sheraton Universal Hospitality
North Hollywood
12.2023 - 09.2024
  • Assisted in the preparation of food items and ensured that all food was served at the proper temperature.
  • Set up and broke down banquet tables and chairs quickly and efficiently, ensuring that all events started and ended on time.
  • Successfully managed a banquet event for 400+ guests, ensuring all guests were served in a timely manner.
  • Demonstrated a high level of multitasking by efficiently handling multiple orders at once.

Restaurant Hostess/Busser

W Hotel Hollywood
Hollywood
07.2022 - 12.2023
  • Exhibited strong teamwork by collaborating with kitchen staff to ensure accurate and timely order fulfillment.
  • Set and cleared tables quickly and efficiently, resulting in expedited wait times for customers.
  • Delivered dishes, silverware, glassware, linens, and other items as needed throughout the restaurant.
  • Polished glassware, utensils, and preparing bus tubs for dishwashers.
  • Refilled glasses with drinks and replenished condiment shakers.
  • Restocked and cleaned facility restrooms and stalls.

Restaurant Hostess

TAO Hospitality
Hollywood
07.2023 - 02.2023
  • Escorted guests to their tables, ensuring a comfortable and pleasant dining experience.
  • Provided menus and assisted guests with their dining needs.
  • Monitored table availability and proactively addressed issues.
  • Resolved customer issues and complaints in a timely and professional manner.
  • Maintained a positive and welcoming atmosphere for all guests.

Education

Bachelor's degree -

American Musical And Dramatic Academy
Los Angeles, CA, United States
10.2023

High School Diploma -

San Diego School of Creative And Performing Arts
San Diego
06-2020

Skills

  • Access control
  • Incident management
  • Customer service and support
  • Conflict resolution
  • Attention to detail

Languages

Spanish, Advanced

Certification

  • Active Guard Card

Language Skills

Spanish
Native/ Bilingual

Timeline

Banquet Server

Kimpton Everly Hospitality
08.2024 - Current

Front Desk Attendant

Signature Anaheim Maingate
08.2024 - 02.2025

Parking Enforcement

Allied Universal
01.2024 - Current

Banquet Server/Resturaunt Hostess

Sheraton Universal Hospitality
12.2023 - 09.2024

Restaurant Hostess

TAO Hospitality
07.2023 - 02.2023

Security Officer

Lyons Security Service
03.2023 - Current

Restaurant Hostess/Busser

W Hotel Hollywood
07.2022 - 12.2023

Bachelor's degree -

American Musical And Dramatic Academy

High School Diploma -

San Diego School of Creative And Performing Arts

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Michelle Solis