Michelle Sneed
Central Valley Estates & Auctions
FRESNO
17
years of professional experience
Experienced office manager and co-founder with expertise in staff supervision, scheduling, billing, and workflow optimization. Known for improving operations, maintaining accurate records, and supporting smooth estate and auction coordination.
Work History
Office Manager/Co-Founder
17 Years 1 Month- Oversee daily office operations for estate and auction workflows, maintaining accuracy across scheduling, records, and communications.
- Coordinated auction calendars, listings, and client appointments.
- Supervised staff, assigning priorities and reinforcing consistent service standards.
- Managed invoicing and payments ensuring timely processing and organized financial documentation.
- Monitored office supply inventory and ordering, preventing workflow disruptions and excess spending.
- Supported appraisal, consignment, and liquidation processes by preparing documents and maintaining transaction accuracy.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow..
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Facilitated a positive work environment, addressing employee concerns promptly and fostering a culture of a culture of mutual respect.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Provided backup to front desk to step in to assist with various tasks whenever an employee was absent or at lunch.
- Completed payroll for (10) employees.
- Directed estate sale and auction operations, aligning client goals with sale strategy and execution.
- Evaluated consignments and estate contents to determine pricing, saleability, and auction placement.
- Coordinated cataloging, item descriptions, and photography for accurate online and live auction listings.
- Managed client consultations, guiding families through downsizing, liquidation, and estate settlement decisions.
- Oversaw pickup, staging, and lot organization to maintain efficient auction and estate-sale workflows.
- Recruited, interviewed and hired new staff members and developed training materials for employees.
- Fostered dynamic and inclusive company culture, attracting top talent and reducing staff turnover.
- Increased operational efficiency with the implementation of streamlined business processes.
- Developed and executed strategic plans that significantly increased company revenue and market share.
- Established and maintained strong relationships with customers, vendors and strategic partners.
Education
LVN - Nursing
- Honor Roll
Skills
Office management
Office administration
Customer service
Customer relations
Clear oral/written communication
Calendar management
Effective communication
Invoicing management
Payroll management
Financial oversight
Financial reconciliation
Event coordination
Staff oversight
Contract administration
Contract negotiations
Banking operations
Financial accounting
Strategic planning
Decision-making
Staff management
Team supervision
Corporate event planning
Office facility oversight
Contract management
Staff training
Attention to detail
Financial transaction management
Problem-solving
Adaptability
Reliability
Teamwork
Excellent communication
Adaptability and flexibility
Timeline
Office Manager/Co-Founder
Central Valley Estates & Auctions
09.2009 - CurrentRead More
Texas State Technical College
LVN from Nursing
Read More