Michelle Smith
Espanola,ON
Summary
Organized and dedicated individual with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
18
18
years of professional experience
Work History
Medical Receptionist - Pod Lead
The Centre For Family Medicine
08.2012 - 08.2022
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Completed patient referrals to other medical specialists.
- Invoiced patients accurately in line with charging guidelines.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Received and routed laboratory results to correct clinical staff members.
Office Clerk/Key Holder
Oil Changers
10.2009 - 08.2012
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Purchased and maintained office supplies.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Kept shop areas neat, clean, and free of safety hazards.
- Greeted customers and answered questions about oil changes and other services.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
- Cleaned automotive service bays and removed debris to promote organized work environment.
Cashier/ Stock Clerk
Price Chopper
05.2004 - 12.2010
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Used POS system to enter orders, process payments and issue receipts.
- Processed refunds and exchanges in accordance with company policy.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Set up new sales displays each week with fresh merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Office Administration- Medical - Medical Administrative Assistant
Mohawk College of Applied Arts And Technology
Hamilton, ON06.2009
High School Diploma -
Paris District High School
Paris, ON10.2007
Skills
- Time Management
- Excellent Telephone Etiquette
- Computer Skills - Microsoft Office
- Dependable and Responsible
- Flexible and Adaptable
Volunteer Experience
Willett Hospital, Paris, ON - Recreational Therapy Volunteer (2004/2005)
- Aided the Recreational Therapist in putting on recreation therapy programs
- Transported residents to and from programs
- Helped with arrangements for special events and holidays
Timeline
Medical Receptionist - Pod Lead
The Centre For Family Medicine
08.2012 - 08.2022
Office Clerk/Key Holder
Oil Changers
10.2009 - 08.2012
Cashier/ Stock Clerk
Price Chopper
05.2004 - 12.2010
Office Administration- Medical - Medical Administrative Assistant
Mohawk College of Applied Arts And Technology
High School Diploma -
Paris District High School
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