Michelle Sieffert
Southampton,ON
Summary
Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to Bright Shores Health Systems. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service. Driven Pharmacy Technician with 36 years of experience and success in working within fast-paced pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy.
Overview
36
36
years of professional experience
Work History
Pharmacy Technician
Bright Shores Health Systems
10.1987 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Counted, measured and compounded medications following standard procedures.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Developed and implemented improvements to pharmacy organization system.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
Education
Associate of Science - Bridging Courses
Fanshawe College of Applied Arts And Technology
London, ON06.2011
Associate of Science - Pharmacy Assistant
Humber College
Toronto, ON06.1987
Skills
- Prescription Filling
- Drug Utilization Review
- Regulatory Compliance
- Drug Inventory Control
- Medication Dispensing
- Problem-Solving Skills
- Secure Storage of Medications
- HIPAA
- Compounding Techniques
- Pharmaceutical Calculations
- Continuous Learning
- Quality Control
- Labeling Accuracy
- Medication Storage Procedures
- Organizational Skills
- Time Management
- Chemotherapy admixture
Languages
English
Professional Working
Timeline
Pharmacy Technician
Bright Shores Health Systems
10.1987 - Current
Associate of Science - Bridging Courses
Fanshawe College of Applied Arts And Technology
Associate of Science - Pharmacy Assistant
Humber College
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