Overview
Work History
Timeline
Generic

Michelle Shelley

Bible Hill,NS

Overview

27
27
years of professional experience

Work History

Financial Services Representative

National Money Mart
07.2020 - Current
  • Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
  • Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
  • Enhanced customer relationships with personalized service and addressing individual concerns promptly.
  • Collaborated with team members to achieve sales targets and improve overall branch performance.
  • Increased client satisfaction by providing tailored financial advice and investment recommendations.
  • Worked closely with other departments to provide seamless service delivery for complex client requests.
  • Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
  • Contributed towards branch growth by identifying prospects within the community and nurturing relationships for new business opportunities.
  • Assisted clients in navigating complex financial situations, offering solutions that met their unique needs.
  • Responded to inquiries from clients and provided financial advice to drive fiscal growth.
  • Maintained updated records of all financial transactions to support traceability.
  • Streamlined financial processes for improved efficiency and reduced errors in transactions.
  • Conducted market research and analysis to identify investment opportunities.

Customer Service Cashier

Canadian Tire
08.2019 - 03.2020
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Answered product questions using knowledge of sales and store promotions.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.

Home Health Care Worker

12 6th Ave, Pasadena, NL
10.2013 - 04.2019
  • Assisted patients with daily living activities, resulting in a higher quality of life.
  • Managed medical emergencies effectively, applying CPR and first aid skills when necessary to ensure patient safety.
  • Contributed to hospice patients'' comfort during end-of-life care through empathetic support and symptom management.
  • Facilitated the recovery process for post-operative patients by administering wound care and monitoring vital signs.
  • Provided essential support for clients with disabilities by assisting in adaptive equipment usage and performing transfers safely.
  • Enhanced patient well-being by providing compassionate and attentive care.
  • Collaborated with healthcare team members to develop comprehensive care plans tailored to individual patient needs.
  • Performed light housekeeping duties to maintain a clean living space for clients, contributing to their overall wellness.
  • Safeguarded client privacy by maintaining strict confidentiality of personal information, adhering to HIPAA regulations at all times.
  • Supported families by offering respite care services, allowing them to recharge while ensuring their loved ones received proper attention.
  • Collaborated with family members and caregivers to provide a consistent and supportive care environment, enhancing client satisfaction.
  • Demonstrated cultural sensitivity when working with diverse clientele, respecting unique customs and traditions in the provision of care.
  • Promoted independence among elderly clients by assisting them with essential tasks such as grocery shopping and doctor appointments.

Registered Nurse

Life Care Of Altamonte Springs
04.2001 - 07.2006
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.
  • Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
  • Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
  • Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
  • Managed care from admission to discharge.
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
  • Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
  • Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.

Call Center Representative

Cruises Only
08.1999 - 07.2000
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Responded to customer calls and emails to answer questions about products and services.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Processed debit and credit card and electronic check payments.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
  • Streamlined call flow processes for more efficient response times and increased productivity.

Mortgage Broker/Senior Mortgage Processor

Orlando, Florida
02.1997 - 03.1998
  • Managed loan pipelines efficiently, promptly addressing any issues or concerns that arose during the mortgage process.
  • Assisted clients in improving their credit scores and overall financial standing, increasing their chances of loan approval and favorable terms.
  • Collaborated with different lenders to find best possible deal for homebuyers.
  • Explained entire mortgage loan process to borrower.
  • Assessed clients' financial data to determine loan suitability.
  • Assisted clients in understanding complex mortgage terms and conditions, empowering them to make informed decisions about their home financing options.
  • Implemented efficient documentation practices that expedited processing times while ensuring compliance with industry regulations.
  • Exceeded sales targets by cultivating strong relationships with real estate professionals, generating a steady stream of referral business.
  • Facilitated smooth communication between all parties involved in transactions, resulting in successful loan closings and satisfied clients.
  • Conducted comprehensive financial assessments to determine borrower eligibility for various loan programs, optimizing client outcomes.
  • Ensured exceptional customer service by maintaining consistent communication throughout the entire loan origination process.
  • Enhanced client satisfaction by providing personalized mortgage solutions tailored to individual financial needs.
  • Developed strategies to retain existing clients and maintain long-term connections, fostering customer loyalty and repeat business opportunities.
  • Streamlined the loan application process for faster approvals and increased customer retention.
  • Stayed up-to-date on current market trends and regulatory changes, ensuring accurate advice and guidance for clients navigating the mortgage landscape.

Timeline

Financial Services Representative

National Money Mart
07.2020 - Current

Customer Service Cashier

Canadian Tire
08.2019 - 03.2020

Home Health Care Worker

12 6th Ave, Pasadena, NL
10.2013 - 04.2019

Registered Nurse

Life Care Of Altamonte Springs
04.2001 - 07.2006

Call Center Representative

Cruises Only
08.1999 - 07.2000

Mortgage Broker/Senior Mortgage Processor

Orlando, Florida
02.1997 - 03.1998

Similar Profiles

CREATE PROFILE
Michelle Shelley