Michelle Scott
Los Angeles
Summary
Dedicated professional with a strong background in luxury retail sales and clienteling. Known for delivering personalized client experiences, enhancing brand loyalty, and consistently exceeding sales targets through strategic upselling.
Overview
14
14
years of professional experience
Work History
Client Advisor
Moncler
Los Angeles, CA
09.2024 - 01.2026
- Generated repeat business by cultivating a loyal client base through personalized follow-ups and tailored wardrobe solutions.
- Provided expert guidance on technical outerwear performance, warmth levels, and travel-ready styling.
- Contributed to store sales growth by identifying client needs and upselling complementary products.
- Maintained luxury service standards in a fast-paced, high-volume environment.
- Played a key role in client retention initiatives and seasonal launches.
Sales Representative
SCHUTZ
Beverly Hills, CA
05.2023 - 12.2023
- Delivered personalized styling experiences for walk-in and returning clients, strengthening brand loyalty and repeat business.
- Consistently exceeded KPI standards, achieving a 2.0 UPT through strategic upselling and product pairing.
- Maintained accurate client records and executed follow-up email outreach to drive continued engagement and sales.
- Processed wholesale orders and returns with accuracy and efficiency.
- Represented brand image on the sales floor, ensuring a polished and elevated customer experience.
Sales Associate
Bella Canvas
Beverly Hills, CA
12.2022 - 05.2023
- Enhanced customer engagement through product knowledge and personalized service
- Collaborated with team to achieve sales targets and optimize store performance
- Assisted walk-in guests with product questions, fit guidance, and order support.
- Managed POS transactions, returns, and OMNI orders while maintaining high accuracy.
- Supported store organization and cleanliness to align with brand presentation standards.
Key Holder
Kiehl's
Los Angeles, CA
06.2020 - 04.2023
- Led store opening and closing procedures, including register setup, cash handling, and bank deposits.
- Conducted one-on-one skincare consultations using internal apps to assess client needs and recommend targeted solutions.
- Completed an intensive 6-month skincare certification program with a 98% score.
- Trained and coached team members on product knowledge, consultation techniques, and sales strategies.
- Managed inventory levels, conducting regular audits to maintain product availability.
Shift Leader
Pressed Juicery
Los Angeles, CA
08.2016 - 05.2019
- Supervised daily store operations, including team scheduling and workflow optimization.
- Trained team members to exceed sales goals through service-driven selling techniques.
- Handled inventory management, cash reconciliation, and operational procedures.
- Supervised team performance to ensure compliance with operational standards and protocols.
Jamba Juice
Jamba Juice
Los Angeles, CA
01.2012 - 05.2016
- Worked effectively in fast-paced environments.
- Oversaw shift operations, staff supervision, and customer service excellence.
- Supported sales growth through upselling strategies and efficient team coordination.
- Maintained accurate cash handling and inventory controls.
Education
High School Diploma -
Los Angeles High School
Los AngelesSkills
- Cross-selling techniques
- Client retention strategies
- Consultative selling
- Luxury & Specialty Retail Sales
- Clienteling & Relationship Building
- KPI Performance (UPT, Conversion, AOV)
- Team Training & Leadership
- Inventory & Stock Management
- Visual & Brand Standards
- POS, OMNI & Cash Handling
- Email Outreach & Client Follow-Ups
Timeline
Client Advisor
Moncler
09.2024 - 01.2026
Sales Representative
SCHUTZ
05.2023 - 12.2023
Sales Associate
Bella Canvas
12.2022 - 05.2023
Key Holder
Kiehl's
06.2020 - 04.2023
Shift Leader
Pressed Juicery
08.2016 - 05.2019
Jamba Juice
Jamba Juice
01.2012 - 05.2016
High School Diploma -
Los Angeles High School