Michelle Schuett
Redcliff,AB
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Program Manager
Medicine Hat YMCA
01.2021 - Current
- Improved program efficiency by streamlining processes and implementing time-saving solutions.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Enhanced project visibility with regular status updates, leading to increased stakeholder engagement.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Interacted with customers and clients to identify business needs and requirements.
Program Coordinator
Margaret Wooding Before and After School Program
09.2018 - Current
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
- Created and delivered program training and education to keep participants knowledgeable about program and provide necessary skills to participate productively.
Educational Assistant
Prairie Rose School Division
01.2015 - Current
Childcare worker
Rise and Shine Daycare
10.2015 - 01.2018
Childcare Worker
IF Cox School Before and After School Program
01.2010 - 01.2015
Manager
Salvation Army Thrift Store
01.2006 - 01.2007
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Education
Child Development Assistant Certificate -
Government of Alberta
01.2010
Office Technology -
Medicine Hat College
01.2000
Grade 12 diploma -
Medicine Hat High School
01.1998
Skills
- Great organizational skills
- Computer skills including Office 365, spreadsheets, month end reports etc
- Great customer service and phone etiquette
- Operations Management
- Scheduling and Planning
- Relationship Building
- Great personal skills
- First aid certified
References
- Betty Duhaime, 403-548-8501, General Manager, Medicine Hat YMCA
- Sarah Skinner, 403-928-4898, Before and After School Care Program Senior Site Director, Medicine Hat YMCA
- Lori Foster, 403-928-0034, Store Manager, Salvation Army Thrift Store
Languages
English
Timeline
Program Manager
Medicine Hat YMCA
01.2021 - Current
Program Coordinator
Margaret Wooding Before and After School Program
09.2018 - Current
Childcare worker
Rise and Shine Daycare
10.2015 - 01.2018
Educational Assistant
Prairie Rose School Division
01.2015 - Current
Childcare Worker
IF Cox School Before and After School Program
01.2010 - 01.2015
Manager
Salvation Army Thrift Store
01.2006 - 01.2007
Child Development Assistant Certificate -
Government of Alberta
Office Technology -
Medicine Hat College
Grade 12 diploma -
Medicine Hat High School
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