Michelle Schickler
Kitchener,ON
Summary
Detail-orientated and results driven professional with a proven track record of efficiently supporting office operations, managing financial records, and delivering exceptional customer service. Skilled in scheduling, data entry, and word processing, with a strong ability to prioritize tasks and meet deadlines in fast paced environments. Experienced in maintaining office procedures, invoicing and processing payments, and managing communications with clients and colleagues. Adept at problem solving, adapting to changing needs, and using technical tools like Microsoft Office to improve workflow. Known for strong organizational, communication, and research skills, ensuring high levels of accuracy and operational efficiency.
Overview
26
26
years of professional experience
Work History
District Manager
Waterloo Region Record
03.2013 - Current
- Led and managed a team of independent contractors, ensuring timely delivery of newspapers and other products within a designated area.
- Oversaw the recruitment, hiring, scheduling, training and payroll, while ensuring adherence to company policies and standards.
- Quickly assessed and resolved service complaints, improving customer satisfaction and retention.
- Managed various administrative tasks, ensuring accurate record keeping, maintaining confidentiality and discretion.
- Managed operational budgets, analyzed expenses and implemented cost saving measures, resulting in enhanced profitability.
- Enhanced workforce productivity by identifying and addressing performance issues promptly.
District Assistant
Waterloo Region Record
06.2006 - 03.2013
- Addressed delivery and service issues from contractors and customers, resolving problems quickly to maintain service standards.
- Managed administrative tasks, including maintaining accurate records and documentation.
- Designed optimized delivery routes using mapping software, improving efficiency and coverage.
- Built relationships with both contractors and customers, contributing to sales growth.
- Participated in recruitment efforts for new hires, selecting well-suited candidates for each role.
Administration Clerk
Waterloo Region Record
09.2002 - 06.2006
- Managed the collection, organization and digital input of data while maintaining confidentiality.
- Processed invoices and addressed discrepancies with clients and staff to ensure accurate billing.
- Assisted with month end procedures and financial reporting, supporting the accounting team.
- Typed, formatted and edited professional correspondence.
Inbound Call Center Representative
Waterloo Region Record
08.1999 - 09.2002
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Resolved complaints to satisfy customers and encourage future transactions.
- Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
- Processed payments and upsold services where applicable, contributing to revenue growth.
Education
Online Refresher Courses
07-2024
Skills
- Conflict Resolution & Critical Thinking
- Customer Service & Communication
- Data Administration & Record Keeping
- Organizational Skills & Attention to Detail
- Proficient in Various Software Applications
- Process Optimization & Efficiency
- Multitasking Abilities & Time Management
- Teamwork & Collaboration
- Payroll & Accounts Processing
- Adaptability & Flexibility
- Self Motivation & Initiative
- Decision Making & Prioritize
Timeline
District Manager
Waterloo Region Record
03.2013 - Current
District Assistant
Waterloo Region Record
06.2006 - 03.2013
Administration Clerk
Waterloo Region Record
09.2002 - 06.2006
Inbound Call Center Representative
Waterloo Region Record
08.1999 - 09.2002
Online Refresher Courses
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