Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MICHELLE SANDOVAL

San Diego,CA

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Have experience with Remote settings on and off site.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Ubiquity
09.2024 - 04.2025
  • Responded to customer requests for products, services, and company information.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded proactively and positively to rapid change.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
  • Complied with call center quality standards by maintaining accuracy and speed.
  • Managed high call volume approximately 30 incoming calls and managing queue

Logistics Associate

Amazon
03.2023 - 04.2024
  • Tracked orders and notified customers of status or potential delays.
  • Streamlined material delivery processes which increased efficiency and reduced downtime.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Managed approximately 30 calls

Sales Associate

Vans Off The Wall
02.2021 - 04.2024
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Prepared merchandise for sales floor by pricing or tagging.

Caregiver

IHSS (In Home Support Services) San Diego Cnty Social Svcs
01.2014 - 07.2017
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.

Education

High School Diploma -

Smart Horizon
San Diego, CA
10.2024

Graduate Certificate - Medical Billing Insurance Coding

United Education Institution
San Diego, CA
12.2010

Skills

  • Scheduling

  • Complaint resolution

  • Client relations

  • Computer proficiency

  • Clerical support

  • Customer service

  • Call management

  • Data entry

  • Remote on/off site

Certification

First Aid Certification

Timeline

Customer Service Representative

Ubiquity
09.2024 - 04.2025

Logistics Associate

Amazon
03.2023 - 04.2024

Sales Associate

Vans Off The Wall
02.2021 - 04.2024

Caregiver

IHSS (In Home Support Services) San Diego Cnty Social Svcs
01.2014 - 07.2017

High School Diploma -

Smart Horizon

Graduate Certificate - Medical Billing Insurance Coding

United Education Institution

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MICHELLE SANDOVAL