Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Michelle Salwonchuk

Summerside,PE

Summary

Results-driven foodservice professional with extensive experience supporting kitchen and wait staff operations. Proven track record of enhancing guest experiences through exceptional hospitality and effective multitasking. Core competencies include team collaboration, efficient workflow management, and customer relationship building. Committed to leveraging expertise to further elevate service standards in a dynamic culinary environment.

Overview

11
11
years of professional experience

Work History

Shop Lead

Reno Kings / Mike Perry
Summerside, Prince Edward Island
04.2022 - 09.2024
  • Provided leadership and guidance to a team of 8 shop employees.
  • Developed individualized training plans for each employee.
  • Monitored daily operations to ensure accuracy and efficiency in the shop.
  • Ensured compliance with safety regulations and policies in the shop area.
  • Communicated customer concerns and complaints to management staff.
  • Assisted customers with product selection, purchase, delivery, or returns as needed.
  • Resolved conflicts between customers and staff members when necessary.

Server

Breakfast Spot/ Mike Perry
Summerside, Prince Edward Island
03.2018 - 04.2021
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Followed health safety guidelines when preparing and serving food products.

Cashier

A&W restaurant
Summerside, Prince Edward Island
02.2014 - 07.2018
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
  • Identified discrepancies between actual count and register balance; made corrections accordingly.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.

Education

WinstonChurchill CI
Toronto, ON

Skills

  • Sales Metrics Evaluation
  • Workplace Health Management
  • Store operations
  • Stock replenishment
  • Recruitment and hiring

  • Employee scheduling
  • Sales trends
  • Safety procedures
  • Relationship building
  • Shop organization
  • Efficient Cash Transactions

References

References available upon request.

Timeline

Shop Lead

Reno Kings / Mike Perry
04.2022 - 09.2024

Server

Breakfast Spot/ Mike Perry
03.2018 - 04.2021

Cashier

A&W restaurant
02.2014 - 07.2018

WinstonChurchill CI

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Michelle Salwonchuk