Summary
Overview
Work History
Education
Skills
Languages
Timeline
AssistantManager
Michelle Sackeyfio

Michelle Sackeyfio

Edmonton,Alberta

Summary

Motivated student actively pursuing dream of becoming successful business owner. Energetic and friendly demeanor, effortlessly connects with people from all walks of life. Work ethic characterized by diligence, wisdom, and adaptability, excelling as both team player and individual contributor. Ensures everyone feels welcome and takes charge when necessary. Committed to meeting deadlines, consistently delivering high-quality work while seeking innovative approaches to each task.

Overview

9
9
years of professional experience

Work History

Stylist Apprentice

Self-employeed
05.2024 - Current
  • Answered phone calls and emails to schedule client appointments.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Developed creative techniques to provide clients with latest hairstyles.
  • Developed loyal following of clients by providing high-quality services.

Sales Associate

Standens Limited
06.2022 - 11.2023
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Engaged with customers to build rapport and loyalty.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Solved customer challenges by offering relevant products and services.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Built relationships with customers to encourage repeat business.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Recommended complementary purchases to customers, increasing revenue.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Managed efficient cash register operations.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Camp co-ordinator

Silhe-Sizwe Vineyard Organization
07.2021 - 08.2021
  • Plan and carry out recreational, athletic, fitness and sports activities
  • Assemble supplies and sports and game equipment
  • Demonstrate and instruct athletic, fitness or sports activities and techniques
  • Instruct groups and individuals in arts, crafts and similar activities and lead groups and individuals in recreational or leisure programs
  • Attend to clients with special needs
  • Monitor recreational, sports or fitness activities to ensure safety and provide emergency or first aid assistance when required
  • Enforce safety rules and regulations
  • Assist with co-ordination of special events
  • Schedule activities, keep logs, maintain records and prepare reports
  • May train and supervise staff
  • May maintain and repair sports equipment

Screener/ Back-up Receptionist

St. Albert Retirement Residence
11.2020 - 05.2021
  • Taking temperatures of nurses and visitors of the residents
  • Ensuring everyone who entered was wearing proper PPE needed to be in the retirement building
  • Keeping track of residents leaving and returning back to the residence
  • Overseeing receptionist jobs when she/he was away from the desk
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained confidentiality of information regarding clients and company.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Sales Associate

DSW- Designer Shoe Warehouse
08.2015 - 11.2020
  • Training new employees
  • Answered incoming calls
  • Conducted credit card transactions through POS System
  • Educated customers about Shoes and overall shoe care
  • Placed orders
  • Up-sold customers
  • Assisted with returns
  • Responsible for store displays
  • Stocked the floor
  • Maintained a clean service environment
  • Provided pleasant customer service
  • Responsible for the Every department
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Solved customer challenges by offering relevant products and services.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Built relationships with customers to encourage repeat business.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Recommended complementary purchases to customers, increasing revenue.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Managed efficient cash register operations.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Prioritized helping customers over completing other routine tasks in store.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Used in-store system to locate inventory and place special orders for customers.

Education

Architectural Technology - Architecture Technologist

NAIT
Edmonton
11.2021

Secondary school diploma - undefined

Ross Sheppard High school
Edmonton
06.2015

Skills

  • Cleaning
  • Fundraising
  • Microsoft Office
  • Leadership
  • Organizational Skills
  • Management
  • Cash handling / Cashiering
  • Experience with children
  • AutoCAD / Autodesk
  • Google drive
  • Adobe Creative Cloud
  • Appointment scheduling
  • Sanitation practices
  • Hair styling
  • Conflict resolution
  • Customer service
  • Adaptability
  • Cash register operation
  • Excellent communication
  • Word processing
  • Outstanding client retention
  • Relationship building
  • Analytical thinking
  • Continuous improvement
  • Task prioritization
  • Adaptability and flexibility
  • Strong manual dexterity
  • Teamwork and collaboration
  • Problem-solving abilities
  • Data entry
  • Supply ordering and management
  • Multitasking Abilities
  • Schedule management
  • Self motivation
  • Desktop and laptop computers
  • Problem-solving
  • Effective communication
  • Build customer relationships
  • Teamwork
  • Decision-making
  • Product knowledge
  • Time management
  • Active listening
  • Interpersonal skills
  • POS terminal operation

Languages

English
Full Professional

Timeline

Stylist Apprentice

Self-employeed
05.2024 - Current

Sales Associate

Standens Limited
06.2022 - 11.2023

Camp co-ordinator

Silhe-Sizwe Vineyard Organization
07.2021 - 08.2021

Screener/ Back-up Receptionist

St. Albert Retirement Residence
11.2020 - 05.2021

Sales Associate

DSW- Designer Shoe Warehouse
08.2015 - 11.2020

Secondary school diploma - undefined

Ross Sheppard High school

Architectural Technology - Architecture Technologist

NAIT

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Michelle Sackeyfio