Michelle Sabuero
Waterdown,ON
Summary
Dynamic Executive Housekeeping Manager at Vrancor Hospitality with a strong focus on customer service and staff development. Achieved high employee retention through effective training and recognition programs. Expert in housekeeping management and inventory control, consistently enhancing guest satisfaction and operational efficiency. Proven leader in fostering teamwork and maintaining health and safety compliance.
Overview
13
13
years of professional experience
Work History
Executive Housekeeping Manager
Vrancor Hospitality
Oakville, ON
09.2012 - Current
- Managed a team of housekeeping staff to achieve consistent high-quality service standards in guest rooms and common areas.
- Developed and executed preventive maintenance plans for long-term facility upkeep and smooth daily operations.
- Improved employee retention rates by creating a positive work culture, offering competitive benefits packages, and conducting regular performance reviews.
- Led cross-functional teams to complete large-scale projects within tight deadlines while ensuring minimal disruption to guests'' experience.
- Streamlined housekeeping operations for increased efficiency through regular staff training and performance evaluations.
- Increased staff productivity through continuous process improvement initiatives focused on workflow optimization.
- Leveraged industry trends and performance metrics to make informed decisions regarding staffing levels, equipment investments, and service enhancements.
- Maximized guest satisfaction by promptly addressing any concerns or special requests related to room cleanliness or amenities during their stay.
- Organized seasonal deep-cleaning initiatives for thorough sanitization of all guestrooms, ensuring impeccable presentation yearround.
- Conducted regular inspections of guest rooms and public areas to ensure adherence to quality standards and address any issues promptly.
- Mentored junior team members, providing guidance on best practices in housekeeping management techniques for their professional development.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Maintained required records of work hours, budgets and payrolls.
- Established and enforced safety protocols and guidelines for staff.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Developed and implemented staff recognition programs to motivate and reward employees.
- Coordinated with outside vendors to provide supplies and equipment for staff.
Small Business Owner
MJ Cleaning Services
Oakville, ON
05.2014 - 03.2023
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Fostered a positive work environment that motivated employees towards achieving their potential while contributing significantly towards overall company success.
- Managed financial accounts to maintain budget discipline and ensure profitability.
Education
Bachelor of Science - Management
Liceo De Cagayan University
Cagayan De Oro City Misamis Oriental Mindanao Phil03-1995
Skills
- Customer service focus
- Housekeeping
- Health and safety compliance
- Task delegation
- Scheduling proficiency
- Strong leadership
- Staff training and development
- Inventory control
- Staff scheduling
- Housekeeping management
- Teamwork
Timeline
Small Business Owner
MJ Cleaning Services
05.2014 - 03.2023
Executive Housekeeping Manager
Vrancor Hospitality
09.2012 - Current
Bachelor of Science - Management
Liceo De Cagayan University