Michelle Rosenberg-Ramsay
Nanaimo,BC
Summary
Dynamic sales specialist with a proven track record at Saks Fifth Avenue, excelling in customer relationship building and upselling techniques. Recognized for exceeding sales targets and enhancing customer satisfaction through tailored product recommendations. Skilled in inventory management and staff training, driving team performance and achieving strategic business goals.
Overview
34
34
years of professional experience
Work History
Sales Specialist
Home Depot
Nanaimo, BC
01.2022 - Current
- Handled requests for product information, enhancing customer satisfaction.
- Strengthened customer engagement by mastering product details.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Guided customers through product features and benefits to help identify the best options for their specific requirements.
- Delivered outstanding service to maintain high satisfaction among customers and potential clients.
- Ensured resolution of customer issues through proactive communication.
- Developed custom proposals for high-value prospects, successfully closing major deals.
- Coached junior sales team members on best practices, contributing to their professional development and overall success.
Manager
Suzanne’s & Jenny’s
Parksville, BC
06.2020 - 01.2022
- Implemented methods to optimize inventory, resulting in improved stock turnover.
- Analyzed sales data to identify trends, informing strategic decision-making for product offerings.
- Directed budget oversight to ensure financial goals were met efficiently.
- Accomplished multiple tasks within established timeframes.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Elevated customer experience by refining service standards and coaching teams in effective interaction methods.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Set clear performance objectives for team members and offered guidance on achieving targets.
Mortgage Loan Processor
Desert Schools Financial Credit Union
Tempe, AZ
12.2008 - 08.2013
- Reviewed mortgage applications for accuracy and compliance with lending guidelines.
- Coordinated with underwriters to resolve issues and expedite loan approval processes.
- Supervised documentation and maintained timely submission of required forms.
- Communicated with clients to gather information, answer questions, and provide updates on loan status.
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
- Assisted underwriters in approving loans by verifying financial information and ensuring accurate documentation.
- Streamlined client communications by creating an organized system for tracking correspondence and followups.
- Analyzed credit reports and financial statements to assess borrower eligibility for mortgage products.
Mortgage Loan Processor
Wells Fargo Home Mortgage
Tempe, AZ
05.2005 - 11.2008
- Managed documentation and ensured timely submission of required paperwork for processing.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Analyzed borrower credit reports and income statements to verify accuracy.
- Facilitated smooth closing processes by collaborating effectively with title companies, appraisers, and attorneys.
- Enhanced client satisfaction by providing timely updates on their mortgage loan status and addressing concerns.
- Maintained high level of customer satisfaction by providing detailed explanations of loan terms and answering inquiries promptly.
- Coordinated with underwriters to resolve issues and expedite loan approval processes.
Retail Sales Specialist / Elie Tahari
Saks Fifth Avenue
Phoenix, AZ
02.2003 - 04.2005
- Provided outstanding customer service, boosting satisfaction and loyalty.
- Collaborated with team to design captivating visual merchandising displays, enhancing product visibility.
- Reviewed sales trends to discover avenues for enhancing product sales.
- Increased customer satisfaction by providing expert product knowledge and personalized recommendations.
- Enhanced customer satisfaction by understanding needs and providing personalized solutions.
- Consistently achieved and surpassed individual sales targets.
- Developed strong relationships with customers, resulting in repeat business and loyalty.
- Applied merchandising methods to boost product visibility and engage customers.
- Strengthened customer relationships with superior shopping service.
Outlet Manager
Danier Leather
Edmonton, AB
08.1999 - 01.2003
- Oversaw budget management, ensuring alignment with financial goals and cost-effectiveness.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Sales Specialist / Ungaro
Saks Fifth Avenue
Phoenix, AZ
10.1997 - 07.1999
- Enhanced customer engagement by providing tailored product recommendations and solutions.
- Analyzed sales data to identify trends, informing strategic decision-making for promotions and inventory restocking.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Increased sales revenue by developing and implementing strategic sales plans.
- Stayed current on industry trends by attending workshops, seminars, reading trade publications; applying newly acquired knowledge into daily activities.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Manager
Danier Leather
Calgary, AB
07.1991 - 09.1997
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Controlled costs to keep business operating within budget and increase profits.
- Developed strategies to optimize inventory management, reducing waste and improving stock turnover.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
Education
Certificate Of Sound Engineering - Sound Engineering
Columbia Academy of Recording Arts
Calgary, ABFashion Merchandising / Business
American College of Applied Arts
Los Angeles, CASkills
- Customer service and care
- Staff education and training
- Sales reporting
- Customer relationship building
- Product merchandising and distribution
- Market trends
- Sales development
- Product and service knowledge
- Inventory maintenance
- Customer needs assessment
Languages
English
Accomplishments
- When working for Suzanne’s & Jenny’s was always in the top 5 stores in sales every month.
Timeline
Sales Specialist
Home Depot
01.2022 - Current
Manager
Suzanne’s & Jenny’s
06.2020 - 01.2022
Mortgage Loan Processor
Desert Schools Financial Credit Union
12.2008 - 08.2013
Mortgage Loan Processor
Wells Fargo Home Mortgage
05.2005 - 11.2008
Retail Sales Specialist / Elie Tahari
Saks Fifth Avenue
02.2003 - 04.2005
Outlet Manager
Danier Leather
08.1999 - 01.2003
Sales Specialist / Ungaro
Saks Fifth Avenue
10.1997 - 07.1999
Manager
Danier Leather
07.1991 - 09.1997
Certificate Of Sound Engineering - Sound Engineering
Columbia Academy of Recording Arts
Fashion Merchandising / Business
American College of Applied Arts