Michelle Roh
Toronto,ON
Summary
Resourceful Travel Enthusiast passionate about providing dream experiences in leisure travel. Strong research background and love of all things travel. Extensive experience working in customer service and working in team environments. Talented at developing custom travel itineraries based on each clients' needs and preferences. Very dedicated to helping clients meet their travel goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
WAITRESS
La Cevicheria Bar and Grill
09.2021 - 02.2022
- Worked well and adapted quickly to fast-paced environment
- Was able to handle greeting, seating, and serving customers- as well as bussing, cleaning, and maintaining pleasant and hygienic dining experience.
HEAD WAITRESS & HOSTESS
Sushi Cruise
09.2017 - 01.2019
- Trained incoming staff to maximize job satisfaction and productivity
- Upheld high standards of professionalism when dealing with customer issues
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
- Answered phone calls, made reservations, greeted customers warmly, and built rapport with customers
- Displayed enthusiasm and promoted excellent service to customers, increasing referrals and walk-in business.
- Developed strong relationships with regular customers, fostering loyalty to establishment.
BARISTA
Crome Cafe
01.2016 - 10.2017
- Managed inventory and maintained supply levels in counter and customer areas to meet typical demands
- Trained new members
- Completed successful cash audits to correctly balance drawers at end of each shift.
Education
Bachelor of Commerce - Entrepreneurship
Toronto Metropolitan University
Toronto, ON05.2026
Advanced Diploma - Business Administration
Centennial College
Toronto, ON04.2023
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Exceptional organization
- Time Management Efficiency
- Attention to Detail
Languages
English
Native or Bilingual
Korean
Native or Bilingual
Certification
Microsoft Office Specialist (MOS) Certified
Envision Certified
Additional Work Experience
Experience (freelance) working for a publishing company (Green Heart Publishing)- researching locations and making itineraries to fit requests.
Timeline
WAITRESS
La Cevicheria Bar and Grill
09.2021 - 02.2022
HEAD WAITRESS & HOSTESS
Sushi Cruise
09.2017 - 01.2019
BARISTA
Crome Cafe
01.2016 - 10.2017
Bachelor of Commerce - Entrepreneurship
Toronto Metropolitan University
Advanced Diploma - Business Administration
Centennial College
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