MICHELLE RODRIGUEZ
South San Francisco
Summary
Compassionate and dependable professional with over 10 years of experience in customer service, healthcare support, child care, and administrative roles. Recognized for delivering empathetic care, handling sensitive situations with discretion, and managing multiple tasks with efficiency. Technically skilled in dental and office software, scheduling, and records management. Bilingual in Spanish and conversational in French. A quick learner who thrives in team-oriented and fast-paced environments.
Overview
8
8
years of professional experience
Work History
Dental Assistant / Office Coordinator
Ricardo Yap D.D.S.
South San Francisco
01.2020 - Current
- Greeted and checked in patients; confirmed and scheduled appointments
- Processed payments, verified insurance (PPO plans), and submitted claims
- Compiled and presented treatment plans to patients
- Created dental molds, developed X-rays, and sterilized instruments
- Prepared clean trays and stocked exam rooms with medical supplies
- Managed multiple phone lines and assisted with patient inquiries
Child Care Assistant
City of South San Francisco
South San Francisco
01.2019 - Current
- Supervised and supported groups of children in classroom and outdoor settings
- Assisted students with special needs and mobility challenges
- Led daily art, sports, and homework activities promoting academic and social skills
- Maintained attendance, behavioral, and medical records
- Communicated with parents and co-leaders to address issues and provide support
- Participated in staff meetings and professional development sessions
Cashier / Sales Associate
Michaels Arts and Crafts
San Mateo
01.2018 - Current
- Operated computerized registers and handled customer transactions
- Resolved customer issues and processed refunds, returns, and exchanges
- Maintained a clean, organized store and fully stocked assigned sections
- Promoted rewards program to over 20 customers daily
- Received multiple positive customer surveys and 'Employee of the Month' recognition
- Adapted to system failures by calculating totals manually
Administrator / Project Manager
Montgomery Sansome LP
San Francisco
03.2024 - 03.2025
- Managed administrative tasks and coordinated projects in a busy legal and restoration office
- Supported paralegals with court document preparation and filing procedures
- Assisted with reviewing legal documents and was familiar with various court papers
- Acted as the executive assistant to the company owner, facilitating daily communication and tasks
- Provided essential support and accommodations to the owner during his cancer treatment
- Handled email, scheduling, document management, and sensitive communications with professionalism
Funeral Assistant
Cypress Lawn Funeral Home & Memorial Park
Colma
01.2021 - 07.2023
- Provided compassionate support to grieving families during services and visitations
- Set up service areas, signage, and supplies; ensured clean, welcoming environments
- Coordinated with doctors, police, and medical examiners for service logistics
- Completed legal documents and permits accurately and on time
- Responded to calls and emails with professionalism and care
- Delivered and directed floral arrangements, urns, keepsakes, and service materials
- Conducted historical cemetery tours and interpreted records
- Handled payments and processed transactions (cash, credit)
Education
general education, healthcare-related fields
San Francisco State University
San Francisco, CASkills
- Microsoft Word
- Excel
- PowerPoint
- Outlook
- Carestream
- SoftDent
- PracticeWorks
- RingCentral
- Customer service
- Relationship-building
- Problem-solving
- Multitasking
- Time management
- Teamwork
- X-ray processing
- Dental sterilization
- Records management
- Scheduling
Volunteer Experience
- Peninsula Humane Society & SPCA, Burlingame, CA, Animal care and support
- St. Anthony’s Foundation, San Francisco, CA, Meal service volunteer
- South San Francisco Farmers Market, Event assistance and community engagement
Languages
- Spanish, Fluent
- French, Conversational
Vaccination Status
COVID Vaccinated
Timeline
Administrator / Project Manager
Montgomery Sansome LP
03.2024 - 03.2025
Funeral Assistant
Cypress Lawn Funeral Home & Memorial Park
01.2021 - 07.2023
Dental Assistant / Office Coordinator
Ricardo Yap D.D.S.
01.2020 - Current
Child Care Assistant
City of South San Francisco
01.2019 - Current
Cashier / Sales Associate
Michaels Arts and Crafts
01.2018 - Current
general education, healthcare-related fields
San Francisco State University