Summary
Overview
Work History
Education
Skills
Languages
Awards
Timeline
Generic

MICHELLE RODRIGUEZ

ONTARIO

Summary

Customer service and communication skills with a friendly and professional demeanor. Experienced in cash handling and POS operations for accurate order processing. Skilled in multitasking, time management, and team collaboration, with shift leadership and training experience. Detail-oriented with a focus on cleanliness, organization, inventory restocking, and product presentation. Reliable, adaptable, with a strong work ethic and physical stamina for active roles. Proven ability to use sales and upselling techniques to drive business success.

Overview

2
2
years of professional experience

Work History

Crew Member

Jersey Mikes
04.2023 - Current
  • Delivered exceptional customer service in a high-volume environment, ensuring a positive guest experience.
  • Led shifts by assigning tasks, supporting team members, and maintaining operational flow during peak hours.
  • Trained and mentored new employees on food prep, safety standards, and customer interaction best practices.
  • Accurately processed transactions using POS systems and resolved customer concerns with professionalism.
  • Maintained clean and organized workspaces, ensuring compliance with health and safety regulations.
  • Assisted with inventory management, restocking, and ensuring product availability and presentation.
  • Acted as point of contact for management when supervisors were unavailable.

Receptionist/ Employee

Paw Sweet Paw
10.2023 - 08.2024
  • Welcomed clients and managed check-in/check-out for pets with warmth and professionalism.
  • Scheduled appointments, maintained pet records, and handled payments using booking software.
  • Provided attentive care, including feeding, administering medication, and following owner instructions.
  • Supervised group play, ensuring safe interactions among dogs of varying sizes and temperaments.
  • Monitored pet health and behavior, promptly reporting concerns to management and owners.
  • Maintained cleanliness and sanitation of play areas, kennels, and equipment.
  • Communicated with clients and team members to coordinate care and promote daycare services.
  • Contributed to a positive, organized environment while multitasking in a high-energy setting.

Education

High School Diploma -

Colony High School
Ontario, CA
05.2024

Skills

  • Client support
  • Communication
  • Conflict resolution
  • Cash handling
  • POS operations
  • Time management
  • Team collaboration
  • Leadership
  • Training
  • Attention to detail
  • Cleanliness
  • Product presentation
  • Reliability/ Adaptability
  • Work ethic
  • Physical stamina
  • Sales techniques
  • Upselling techniques
  • Multitasking and organization

Languages

English
Spanish
French

Awards

HONOR ROLL ALL 4 YEARS OF HIGH SCHOOL, 3.5

Timeline

Receptionist/ Employee

Paw Sweet Paw
10.2023 - 08.2024

Crew Member

Jersey Mikes
04.2023 - Current

High School Diploma -

Colony High School
MICHELLE RODRIGUEZ