Michelle Robinson
Stoney Creek
Summary
Senior management professional, bringing strategic leadership and operational excellence to drive organizational success. Skilled in project management, team collaboration, and process optimization with keen focus on achieving results. Adept at navigating complex challenges, fostering culture of accountability, and adapting to evolving business needs. Known for strong decision-making, effective communication, and building high-performing teams.
Overview
17
17
years of professional experience
Work History
Senior Manager Resources / Deputy General Manager
Alstom Transportation
05.2023 - Current
- Provides strong leadership to enhance team productivity and morale.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Improved team performance by fostering a collaborative work environment.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
- Drove adoption of new technology solutions, modernizing operations and improving operational efficiency.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Achieved operational excellence by streamlining processes and implementing best practices.
Manager, Contracts, Administration and Enhancement
Alstom Transportation
06.2012 - 05.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Procurement of vendors and services specific to our business unit, identifying and executing strategies for both capital and operating expenses
- Proactively develop new policies, procedures and practices within our business unit
- Create and Implement Job Schedules for 600+ employees
- Create Proposals and Business cases for future growth, and expansion planning
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Managing the Operations Management System technology, as well as initiating upgrades and initiatives for a more cost effective and efficient process
- Maintain an open door policy for each and every employee to feel free to have open discussions and share ideas about their daily responsibilities and where they would like to see improvements
Supervisor, Crew Management
Bombardier Transportation
09.2009 - 06.2012
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Managing day to day crewing functions, ensuring all trains are crewed and running in compliance with all RAC & ESA regulations, Collective Agreements, and Customer guidelines.
- Acted as Bombardier’s liaison for Operational issues, working very closely with the Rail Operations Control Centre if there are any incidents or concerns that need investigation or follow up.
- Interacting with employees in regard to any operational issues, providing coaching if necessary, and report all findings back to our customer, and the rest of my Bombardier team.
- Managed all employee vacation, bidding and crew forecasting for future projects an operational needs
- Create working schedules for all employees, including work cycle charts, extra train scheduling, and special Holiday schedules.
- Managed all crew uniform components including finding better products for lower cost
Supervisor Train Operations
Bombardier Transportation
01.2008 - 09.2009
- Created and executed training plans, manuals and other documentation for employees
- Assisted with classroom training to all newly hired employees
- Assisted with the creation of the Operations Management System
- Performed check rides to newly trained CTO’s
- Train riding with employees to ensure compliance with all safety and CROR procedures
- Investigate delays relating to crew issues or on-time performance
- Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
Education
Diploma - Effective Supervision - Management Development
Mohawk College of Applied Arts And Technology
Hamilton, None05-2000
Diploma - Dental Assisting
Career Canada College
Hamilton, None05-1994
Skills
- Strategic planning
- Operations management
- Cross-functional team coordination
- Documentation and reporting
- Operations planning
- Organizational improvement
- Budget oversight
- Resource allocation
- Problem-solving
- Project Management
Accomplishments
- Creator and Administrator of a Margin Enhancement Project – saving $750 K /annually and establishing a new working model moving forward
- Key Team member in all Union Contract Negotiations
- Strategic Partner for improving Services throughout North America
- Leader of Job Description Committee
- Member of the Joint Committee for a Respectful Workplace
Women in leadership Award - 2019
The Women in Leadership Awards recognize women who get results and impact the performance, quality, safety, finance & people aspects of your business. These women inspire others not only through their knowledge and skills, but with their positivity, influence and drive. They go the extra mile. They keep people on track. They are the trailblazing innovators on your team who are self-driven, positive and inspire others to find a way.
Successive nominations in 2023 and 2025
Timeline
Senior Manager Resources / Deputy General Manager
Alstom Transportation
05.2023 - Current
Manager, Contracts, Administration and Enhancement
Alstom Transportation
06.2012 - 05.2023
Supervisor, Crew Management
Bombardier Transportation
09.2009 - 06.2012
Supervisor Train Operations
Bombardier Transportation
01.2008 - 09.2009
Diploma - Effective Supervision - Management Development
Mohawk College of Applied Arts And Technology
Diploma - Dental Assisting
Career Canada College
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