Michelle Robinson
Ilderton,ON
Summary
Accomplished Regional Manager at FNF Canada, adept in strategic planning and staff development, significantly enhanced team performance and expanded regional sales. Skilled in fostering strong client relationships and leading cross-functional teams, achieving notable growth in customer satisfaction and operational efficiency. Expert in project and performance management, demonstrating a results-driven approach with a focus on continuous improvement and strategic development.
Overview
10
10
years of professional experience
Work History
Regional Manager
FNF Canada
02.2024 - Current
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Expanded regional presence by researching potential markets, developing strategic partnerships, and opening new locations.
- Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
- Boosted brand growth by devising strategic network and marketing tactics.
- Secured key accounts with customized sales presentations showcasing unique value propositions tailored to prospective clients'' needs.
- Led cross-functional teams to achieve project deliverables on time and within budget, resulting in improved overall performance.
- Established team priorities, maintained schedules and monitored performance.
Inside Buisness Development
Manulife Bank
11.2022 - 02.2024
- Forged strong relationships with clients, fostering loyalty and encouraging repeat business.
- Managed contract negotiations with vendors and suppliers, securing favorable terms for the company's benefit.
- Conducted market research to identify new opportunities for business expansion and diversification.
- Led proposal development efforts, crafting compelling pitches that successfully secured new contracts and projects.
Mortgage Specialist
TD Canada Trust
06.2017 - 11.2022
- Enhanced client trust in the organization through transparent communication and consistent delivery on commitments.
- Achieved high customer retention rate through exceptional relationship management and personalized service.
- Provided comprehensive financial guidance to clients, recommending suitable mortgage products based on their needs and goals.
- Collaborated with real estate agents to establish referral networks, fostering mutually beneficial partnerships.
- Managed a diverse pipeline of mortgage applications, prioritizing tasks effectively to meet deadlines consistently.
- Assisted clients in navigating complex mortgage documentation, ensuring a smooth application experience from start to finish.
- Evaluated pay stubs, credit history, tax information and bank statements for financial status.
- Successfully closed loans by conducting thorough risk assessments and ensuring compliance with applicable regulations.
- Developed new business and increased sales through targeted market penetration, extensive training, business partnerships and customer relationships.
Mortgage Agent
Mortgage Teacher
04.2014 - 11.2017
- Consistently met or exceeded sales targets through proactive client outreach and exceptional customer service.
- Provided thorough explanations of various mortgage products to clients, assisting them in selecting the best option for their needs.
- Maintained a high level of professionalism in all interactions, fostering trust and building long-term client relationships.
- Streamlined mortgage application processes for faster turnaround times and higher customer satisfaction rates.
- Negotiated favorable mortgage terms with lenders, resulting in lower interest rates and fees for clients.
- Recommended tailored financing solutions based on individual client needs, resulting in higher customer satisfaction levels.
- Assisted clients throughout the entire mortgage process, from initial consultation to closing day support.
- Conducted post-closing follow-ups with clients to maintain relationships and encourage future referrals, contributing to long-term business growth.
- Identified potential roadblocks in loan applications early on, proactively working with clients to resolve issues before they escalated.
- Developed strong relationships with real estate agents, builders, and other industry professionals to grow referral network.
- Analyzed applicants'' creditworthiness by reviewing financial statements and conducting background checks, ensuring informed lending decisions were made consistently.
Education
Mortgage Agent License - Mortgage Finance
CAAMP
04.2014
College Diploma - Pharmacy Technician
Ontario Business College
Oshawa, ON09.1997
Skills
- Operations
- Staff Training and Development
- Strategic Planning
- Staff Management
- Territory Management
- Goals and performance
- Performance Management
- Project Management
- New Business Development
- Sales management
- Strategic development
- Personnel Monitoring
- Industry Expertise
Languages
English
Full Professional
Timeline
Regional Manager
FNF Canada
02.2024 - Current
Inside Buisness Development
Manulife Bank
11.2022 - 02.2024
Mortgage Specialist
TD Canada Trust
06.2017 - 11.2022
Mortgage Agent
Mortgage Teacher
04.2014 - 11.2017
Mortgage Agent License - Mortgage Finance
CAAMP
College Diploma - Pharmacy Technician
Ontario Business College
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