Michelle Robichaud
Moncton,NB
Summary
I have over 30 years experience in customer service, and I am prepared to complete any additional courses or training that may be required. I am detail-oriented with a great work ethic as well as personable and friendly.
Overview
31
31
years of professional experience
Work History
Customer Support Specialist
Rogers Communications
04.2008 - 08.2023
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Streamlined support processes for increased efficiency and reduced response times.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Served as a subject matter expert on specific products or services, providing high-level support to both customers and fellow team members.
Cashier Assistant
NB Liquor
11.2003 - 08.2004
- Enhanced customer satisfaction by providing efficient and accurate checkout services.
- Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
Cashier
Saan Stores Ltd
10.2002 - 11.2003
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
Home Support Worker
Home Support Services
04.2001 - 06.2002
- Enhanced client comfort by providing personal care services such as bathing, grooming, and dressing.
- Improved independence and quality of life for clients through assistance with daily living tasks.
- Developed trusting relationships with clients, establishing rapport and open communication.
Customer Support Specialist
Xerox Canada Ltd
09.1998 - 11.2000
- Provided timely assistance to customers via phone, ensuring a high level of professionalism at all times.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Provided primary customer support to internal and external customers.
- Assisted service technicians with ordering parts and inventory management.
Customer Service Representative
Connect North America
09.1992 - 03.1998
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Managed call flow within several queues.
- Managed scheduling for 20-30 agents.
- Provided training to new hires.
Education
Travel And Tourism Counsellor - Tourism -Travel Studies
New Brunswick Community College
Saint Andrews, NB06.1992
Skills
- Call Center Experience
- Ticket Management
- Product Knowledge
- Conflict Resolution
- Interpersonal Skills
- Attention to Detail
- Problem Solving
- Multitasking
- Positive Attitude
- Adaptability
Languages
English
Native or Bilingual
Timeline
Customer Support Specialist
Rogers Communications
04.2008 - 08.2023
Cashier Assistant
NB Liquor
11.2003 - 08.2004
Cashier
Saan Stores Ltd
10.2002 - 11.2003
Home Support Worker
Home Support Services
04.2001 - 06.2002
Customer Support Specialist
Xerox Canada Ltd
09.1998 - 11.2000
Customer Service Representative
Connect North America
09.1992 - 03.1998
Travel And Tourism Counsellor - Tourism -Travel Studies
New Brunswick Community College