Michelle Reyes
Vancouver,BC
Summary
Knowledgeable patient coordinator offers demonstrated skills in prioritizing tasks independently, strong planner, readily adapts to change, expertly handles inquiries and service questions to meet patients' access needs and correct problems related to care. Able to multitask and demonstrate time management without compromising quality to meet tight deadlines. Well-versed in policies, procedures and standards.
Overview
3
3
years of professional experience
Work History
Volunteer
Downtown Community Health Centre
VANCOUVER, BC
08.2022 - 11.2023
- Provided assistance to staff in the daily operations of the organization (giving out free food, drinks, personal hygiene products, and donations)
- Offered support and assistance to community members (ie.,worked with indigenous, racialized people, 2SLGBTQIA+, and persons with disabilities helping with crafts or sit down, listen and to be fully present)
- Giving away harm reduction supplies such as sterile syringes, bubble pipes, tourniquets, etc.
- Collaborated with other volunteers to create a positive work environment.
- Helping with Women’s night for various events (sexual, mental health and substance use awareness, trauma support, crafting, free haircut)
Patient Care Coordinator
Wellness Pharmacy
Vancouver, BC
03.2022 - Current
- Collaborated with multidisciplinary teams in order to provide comprehensive patient centered care.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Completed insurance verifications and claim forms for patient intake and processing.
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
- Performed administrative duties such as filing paperwork, answering phones and scheduling appointments.
- Assessing patient needs and offer services such as OAT, medication management, infusions, and smart dispenser
- Corresponding via email, telephone and fax with pharmacists, nurses, doctors and patient support program representatives for patient referrals and directing patients to appropriate program
- Coordinating in-home special drug injection services for palliative patients
- Assisting patients with patient support programs for specialty drug coverage
- Good knowledge of MS Office and office equipment such as scanners, printers, and fax
- Assisting with coverage for schedule changes (ie., nurse sick calls)
- On-call to provide assistance to evening shift nurses (patient complaint, company car issues, medication incident).
Patient Registration
Alberta Health Services
Calgary, AB
07.2021 - 02.2022
- Approached clients and engaged in conversation through use of effective interpersonal and people skills.
- Greeted and registered patients in a courteous and professional manner.
- Verified patient information, including insurance coverage and obtaining necessary signatures on forms.
- Entered data into computer system accurately to ensure accuracy of patient information.
- Participated in training sessions related to new software applications.
- Assigned patients to diagnosis-related groups using Clinibase, ConnectCare, and netfile.
- Assisting with data entry in OPD, Sexual Reproductive, Mental Health, Police Crisis.
Administrative Support III
Alberta Health Services
Calgary, AB
01.2021 - 02.2022
- Maintained accurate documentation of all immunizations administered to patients.
- Performed data entry into electronic health record systems regarding patient information such as allergies, medications.
- Ensured that all required forms were completed accurately prior to administering any vaccine or medication.
- Researched local resources available for obtaining additional supplies of specific vaccines when needed.
- Assisted with scheduling appointments for patients needing vaccinations or booster shots.
- Responded promptly to inquiries from staff members regarding vaccine availability or storage issues.
- Accurately registering client in multiple internal systems
- Communicated with patients with compassion while keeping medical information private.
- Trained new facility staff.
- Use of printer, fax and photocopy
Education
Medical Office Administration (Continuing Education) -
Langara College
Business Administration Major in Finance (Diploma) -
Southern Alberta Institute of Technology
Bachelor of Science in Psychology -
Centro Escolar University
Skills
Soft Skills
Ability to multitask
Organized
Excellent oral communication
Willingness to learn
Teamwork
Problem-solving
Empathy
Adaptability
Dependability
Hard Skills
Bilingual
Data Management
Adobe Software Suite
Medical Terminology
Medical Billing
Interpersonal Skills
Appointment Coordination
Office Management
Detailed Records and Reporting
Advanced MS Office Suite Knowledge
Inventory Monitoring
Switchboard Management
Community Outreach
References
- Sara Rimanic, Current Supervisor at Wellness Pharmacy, 604-910-5946, srimanic@wellpharmacy.com
- Kerry Hubauer, Head Nurse – Shift supervisor, 403-402-2121, Kerry.hubbauer@albertahealthservices.ca
Languages
English
Full Professional
Filipino
Native/ Bilingual
Spanish
Limited
Timeline
Volunteer
Downtown Community Health Centre
08.2022 - 11.2023
Patient Care Coordinator
Wellness Pharmacy
03.2022 - Current
Patient Registration
Alberta Health Services
07.2021 - 02.2022
Administrative Support III
Alberta Health Services
01.2021 - 02.2022
Medical Office Administration (Continuing Education) -
Langara College
Business Administration Major in Finance (Diploma) -
Southern Alberta Institute of Technology
Bachelor of Science in Psychology -
Centro Escolar University