MICHELLE RENAUD
West Kelowna,Canada
Summary
Experienced and creative Nail Technician with over 3 years of hands-on experience providing high-quality manicures, pedicures, nail enhancements, and custom nail art. Skilled in acrylics, gel systems, and natural nail care, with a strong focus on hygiene, client satisfaction, and staying current with industry trends. Known for building lasting client relationships and delivering personalized service in fast-paced salon environments.
Overview
4
4
years of professional experience
Work History
Nail Technician
Leo's Beauty
Kelowna, BC
07.2024 - Current
- Executed manicures, pedicures, acrylic nails, gel applications, and overlays to ensure client satisfaction.
- Maintained cleanliness and safety by sanitizing tools and workspaces after each appointment.
- Managed cashier duties, ensuring accurate and efficient transaction processing.
- Provided hand, arm, foot, and leg massages to enhance client relaxation.
- Established an online presence for the nail business to attract new clients via social media.
- Educated clients on products, nail anatomy, and essential safety precautions.
Equipment/Vehicle Coordinator
B.A Blacktop
Port Kells, B.C
08.2023 - 06.2024
- Organized scheduled maintenance and urgent repairs while coordinating timing with Upper management, Field personnel, Shuttle teams, Tow trucks and various Repair Shops.
- Improved on vast knowledge in data entry using spreadsheet and PDF editors regarding maintenance records, verifying and approving invoices.
- Quickly learned and utilized programs such as WiDos and CatSIS2.0 to locate parts, service and repair manuals.
- Ordered parts for Company Equipment and Employee work vehicles.
- Found a balance between most readily available and cost-efficient parts to ensure shop staff are able to complete their tasks without delay.
- Managed shipping returns and receiving of parts from global suppliers while persistently restocking shop's inventory including safety gear and consumables.
Inside Sales Representative
Lordco Auto Parts
Langley, B.C
05.2023 - 07.2023
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Performed effectively in a self-directed work environment, managing day-to-day operations and decisions.
- Managed multiple tasks in a high-volume environment.
- Reached out to vendors outside the usual network to find parts not available from traditional sources.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
Dispatcher
Napa Auto Parts
Richmond, B.C
06.2021 - 04.2023
- Managed fleet of 10 vehicles and 14 drivers to make fast-paced time-sensitive deliveries of auto parts in the largest service area of all stores in the lower mainland.
- Served as the central point of contact for all customers, handling complaints, solving issues and accommodating special requests.
- Became an expert on proprietary CarGo Software used to manage delivery times, Driver re-routes, traffic considerations, while maintaining a high on-time delivery percentage.
- Created lasting relationships with customers by building trust and maintaining good rapport with multiple priority accounts with other stores.
- Effectively relayed critical information such as delays, inventory shortages, traffic conditions to customers, drivers and management.
- Ensured necessary training for drivers on use of tablets, filling out daily maintenance checks and provided efficient route information.
- Assisted with inventory management, shipping and receiving of parts from suppliers in other provinces.
- Investigated and resolved customer and vendor issues to retain business.
- Managed fuel cards and daily mileage on all fleet vehicles.
Education
Associate of Arts - Nail Technician
Blanch Macdonald
Vancouver, B.C04.2022
Whimis Training
Napa
Langley, B.C01.2023
High School Diploma - undefined
North Delta Secondary School
Delta, B.C05.2018
Skills
- Manicure and Pedicure Services (Basic & Spa)
- Acrylic and Gel Nail Application
- Nail Art Design & Freehand Painting
- Client coordination/Booking management
- Client Retention and Loyalty Building
- Time Management & Efficient Scheduling
- Attention to Detail and Precision
- Patience and Professionalism
- Exceptional Client Communication
- Personalized Nail Consultations
- Compliance with Health & Safety Regulations
Languages
English
Full Professional
Timeline
Nail Technician
Leo's Beauty
07.2024 - Current
Equipment/Vehicle Coordinator
B.A Blacktop
08.2023 - 06.2024
Inside Sales Representative
Lordco Auto Parts
05.2023 - 07.2023
Dispatcher
Napa Auto Parts
06.2021 - 04.2023
Associate of Arts - Nail Technician
Blanch Macdonald
Whimis Training
Napa
High School Diploma - undefined
North Delta Secondary School