Michelle Ray
Mission Viejo
Summary
Operations Project Manager at Sunnova Energy with a proven track record in workflow optimization and quality assurance. Expert in data management and employee training, I enhanced processing accuracy, significantly reducing delays. Adept at fostering client relations and ensuring regulatory compliance, I bring a detail-oriented approach to project management and problem-solving.
Overview
20
20
years of professional experience
Work History
Operations Project Manager
Sunnova Energy
Houston
04.2022 - Current
- Audit and process solar work orders for EPC Dealers and New Home’s East, and Southern California Regions ensuring compliance and accuracy.
- Review solar plot plans for accuracy before structural and electrical approvals.
- Developed reports to track work order errors, reducing processing delays and improving accuracy.
- Draft documentation such as process flows, user guides, training materials.
- Train new team members.
- Enter New Home East Region and EPC Dealer communities in Salesforce, created design work orders.
- Quickly and efficiently enter, review, analyze and communticate data so all stakeholders have required information needed to install solar in a timely manner.
Policy Issuance Assistant
RIC General Insurance Agency
03.2014 - 02.2021
- Processed and electronically issued policies, endorsements, and cancellations.
- Handled high-volume data entry and maintained transactions in Nexsure and ALIS.
- Assisted with new submissions, bindings, and underwriting support.
- SLA filings for all states electronically.
Office Assistant
TriNet – Human Resources Outsourcing Company
Reno
06.2010 - 02.2014
- Managed office operations, multi-line phone systems, and administrative duties.
- Planned and coordinated corporate events, and office promotions.
- Created policy and procedures manuals to streamline office operations.
File Manager /Front Desk Office Manager
RE/MAX
Reno
09.2005 - 02.2010
- Reviewed real estate transaction files to ensure compliance, and mitigate risks.
- Managed listings and office advertising for property transactions.
- Trained and supervised receptionists.
- Created a training manual of guidelines and processes for new hires and employee references.
Education
High School Diploma -
Incline High School
Incline Village, NV06-1989
Skills
- Work order auditing
- Office administration
- Data management
- Workflow optimization
- Quality assurance
- Client and vendor relations
- Project management
- Data analysis
- Process improvement
- Employee training
- Problem solving
- Attention to detail
- Time management
- Procedure development
- Reliability
- Project tracking
- Teamwork
- Work Planning and Prioritization
- Customer relations
- Regulatory compliance
- Error tracking
- Customer service
- Idea development and brainstorming
Timeline
Operations Project Manager
Sunnova Energy
04.2022 - Current
Policy Issuance Assistant
RIC General Insurance Agency
03.2014 - 02.2021
Office Assistant
TriNet – Human Resources Outsourcing Company
06.2010 - 02.2014
File Manager /Front Desk Office Manager
RE/MAX
09.2005 - 02.2010
High School Diploma -
Incline High School