Maria Guadalupe T Ortega
Ventura,CA
Summary
Dedicated and detail-oriented professional with extensive experience in housekeeping and janitorial roles, including at Hilton Garden Inn Hotel. Proven expertise in disinfection techniques and waste management, consistently enhancing cleanliness ratings. Strong time management skills complemented by a commitment to exceptional service, ensuring a welcoming environment for guests and patients alike.
Overview
16
16
years of professional experience
Work History
Janitorial Staff Member
Calabasas High School
01.2023 - 02.2025
- Received positive feedback from supervisors regarding attention to detail and commitment to maintaining a clean work environment.
- Contributed to waste management efforts by properly disposing trash, recycling materials, and monitoring waste receptacles.
- Upheld company standards for cleanliness with consistent completion of assigned tasks within deadlines.
- Ensured well-presented facilities by performing routine floor care tasks such as sweeping, mopping, and waxing.
- Maintained a well-organized janitorial supply closet, allowing for easy access to necessary tools and products for efficient task completion.
- Reduced safety hazards by promptly addressing spills, debris, and other potential dangers in all areas.
- Executed preventative measures against pest infestations through regular cleaning and monitoring of potential entry points.
- Ensured customer satisfaction with clean environments in high-traffic areas like lobbies, hallways, stairwells.
Housekeeping Cleaner
Molly Maid
01.2022 - 12.2024
- Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
- Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
- Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
- Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
- Maintained high levels of safety awareness while using chemicals, equipment, and tools during daily tasks.
- Promoted open communication with supervisors about any concerns or suggestions for improvement within the housekeeping department.
- Enhanced guest satisfaction by maintaining a clean and welcoming environment in all areas of the property.
- Maximized workspace efficiency by organizing housekeeping carts, storage closets, and supply areas on a regular basis.
- Consistently met deadlines despite fluctuating workloads due to seasonal changes in occupancy rates at the property.
EVS Housekeeper
West Valley Medical Center
10.2016 - 07.2018
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Enhanced cleanliness by thoroughly disinfecting high-touch surfaces in patient rooms and common areas.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Supported overall patient satisfaction by addressing their housekeeping concerns promptly and professionally.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Reduced cross-contamination risks by properly disposing of hazardous waste materials according to facility guidelines.
- Maintained open lines of communication with supervisors and colleagues, fostering teamwork and ensuring efficient department operations.
- Completed daily tasks efficiently while adapting to the changing needs of the facility during peak periods or emergencies.
- Maximized efficiency through proper use and mixing of chemicals according to manufacturer instructions and safety guidelines.
Hotel Housekeeper
Hilton Garden Inn Hotel
04.2009 - 01.2011
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
- Checked guest rooms to identify damages or maintenance needs and reported to supervisor for prompt response.
- Promoted a safe working environment by following safety protocols and reporting any hazards or issues immediately.
- Ensured a high standard of cleanliness by adhering to hotel guidelines and using proper cleaning techniques.
- Collaborated with other housekeeping staff to maintain a positive work environment, resulting in improved efficiency.
- Promoted teamwork among fellow housekeepers through clear communication, shared responsibility, and mutual support during busy shifts or challenging situations.
- Upheld hotel brand standards by consistently meeting cleanliness expectations set forth by management during regular evaluations.
Education
GED -
Escuela Zacatecas
Mexico01.1960
Skills
- Floor care
- Waste management
- Disinfection techniques
- Time management
- Cleaning techniques
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Janitorial Staff Member
Calabasas High School
01.2023 - 02.2025
Housekeeping Cleaner
Molly Maid
01.2022 - 12.2024
EVS Housekeeper
West Valley Medical Center
10.2016 - 07.2018
Hotel Housekeeper
Hilton Garden Inn Hotel
04.2009 - 01.2011
GED -
Escuela Zacatecas
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