Michelle Pitman
Cochrane,AB
Summary
Experienced Customer Service Representative bringing exceptional skills in oral and written communication,
Offering a high level of customer service.
Overview
12
12
years of professional experience
Work History
Member Service Representative 1 & 2
Bow Valley Credit Union
08.2018 - 08.2023
- Delivering exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Process customer transactions, including new personal and business account openings, registered and non-registered deposit products, wires, deposit and withdrawals, loan payments and credit cards.
- Identifying sale opportunities by educating members with new and existing products and services to achieve branch targets.
- Responding to customer calls and emails to answer questions about products and services.
- Provide leadership and mentorship to the MSR's, training them to enhance the customer's experience.
- Handling complaints with prompt, courteous service to uphold the Credit Union's reputation
- Encourage a positive work environment and promote teamwork.
- Support the Member Service Manager.
- Support staff to meet Branch targets and exceed them through motivation and mutual respect.
Pre School Lead Teacher
Kaleidoscope Kids Pre School
09.2011 - 06.2018
- Worked with 3-5 year olds in a structured class setting, learning through play and following easy instructions.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Provided open and loving environment by interacting with the children fuelling their imaginations through fun activities, music, dance and crafts.
- Identified signs of emotional and developmental problems in children and reported to parents.
- Planning and implementing different daily activities to enhance overall student development and growth.
Education
Early Childhood Care And Education
ECE Online
Cochrane, ABBA (Hons) Leisure & Tourism Management - Leisure & Tourism
North London University
London, UK06.1994
Skills
- Excellent Customer Service
- Reliable
- Proactive
- Adaptable
- Cheerful & positive
Timeline
Member Service Representative 1 & 2
Bow Valley Credit Union
08.2018 - 08.2023
Pre School Lead Teacher
Kaleidoscope Kids Pre School
09.2011 - 06.2018
Early Childhood Care And Education
ECE Online
BA (Hons) Leisure & Tourism Management - Leisure & Tourism
North London University
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