Michelle Pineda
San Francisco
Summary
Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in fast paced environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Overview
5
5
years of professional experience
Work History
Cashier
Costco
07.2023 - Current
- Processed customer transactions efficiently using POS systems.
- Assisted customers with product inquiries
- Collaborated with team to streamline checkout procedures and reduce wait times.
- Trained new cashiers on operational protocols and customer service standards.
- Implemented best practices for cash handling, contributing to error reduction initiatives.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Merchandising Manager
Petco
09.2021 - 03.2022
- Merchandising Manager is responsible for delivering a timely execution of the Event Calendar and to deliver a consistent in-store experience for our customers.
- Oversee and assist with daily maintenance, orderliness and cleanliness of the sales floor and stock room. Which also included maintenance of back stock levels and ensuring cycle counts and negative on reports
- Responsible for overseeing receiving, checking in and stocking of merchandise for the store is being done on a timely and safe manner.
- Assist to ensure that weekly price changes and label updates are completed timely and accurately.
- Assist with oversight of cashiering function in store operations.
Merchandising Execution Team
The Home Depot
09.2020 - 05.2021
- Focused on executing merchandise strategies and ensure product is displayed correctly to drive sales and to enhance the customer experience
- Perform in-store merchandising service activities such as merchandising projects, planogram maintenance, overhead organization, bay maintenance, and display/signage maintenance designed to enhance the customer experience.
- Worked closely with team members on projects or just for questions on general bay servicing knowledge.
- Communicated on a daily basis with Head Departments, Store Managers, supervisors, department associates, security , and customers.
Education
No Degree - American Sign Language
City College of San Francisco
San Francisco, CAHigh School Diploma -
Mojave River Academy
Tehachapi, CACertification - Phlebotomy
St Charles adult education
Saint Charles, MO10.2021
Skills
- Team collaboration
- Time management skills
- Patience and empathy
- Work ethic and integrity
- Customer assistance
- Customer service
- Reliability and punctuality
- Customer relations
- Written and verbal communication
- Order taking
- Professionalism and courtesy
- Conflict resolution
- Quick to learn
- Bilingual
Languages
Spanish - Expert
Additional Information
Authorized to work in the US for any employer
Timeline
Cashier
Costco
07.2023 - Current
Merchandising Manager
Petco
09.2021 - 03.2022
Merchandising Execution Team
The Home Depot
09.2020 - 05.2021
Certification - Phlebotomy
St Charles adult education
No Degree - American Sign Language
City College of San Francisco
High School Diploma -
Mojave River Academy