Michelle Phillips

· Facilitated over 400 training and education sessions to over 100 different companies, organizations, non-profits, and community groups. Developed and delivered over 400 custom and accredited training programs on mental health, addiction awareness, and suicide prevention to diverse audiences.

· Provided consultation to 17 organizations on improving psychological health and safety in the workplace, implementing strategies that led to increased well-being and safety for employees

· Conducted needs assessments and developed tailored interventions addressing specific workplace challenges.

· Participated in community outreach and media engagement to raise awareness and reduce stigma.

· Increased revenue through our training social enterprise by 15%.

· Provided direct client services including needs assessment, individual and group psychoeducational skills development and case management.

· Developed and facilitated psycho-educational and recreational programs for individuals managing mental health and addiction challenges.

· Collaborated with community organizations to create accessible and integrated services for vulnerable populations.

· Maintained accurate and up-to-date client records and progress notes.

· Coordinated care with other healthcare providers and community resources.

· Assisted clients with benefit applications and navigating the healthcare system.

· Responded to mental health and addictions crises in the community, collaborating with the 24/7 Reach Out crisis line, London Police Services, and EMS.

· Provided on-site crisis intervention, assessment, and stabilization services to individuals experiencing acute mental health challenges.

· Demonstrated effective communication and de-escalation techniques in high-pressure situations.

· Successfully de-escalated over 50 crisis situations.

· Coordinated care transitions and referrals to appropriate resources, ensuring continuity of care.

· Developed and delivered customized training programs for external clients, including Libro Credit Union and the London Chamber of Commerce, on topics such as crisis intervention and de-escalation, mental health awareness and trauma informed care.

· Conducted thorough needs analyses to understand client requirements and develop tailored learning solutions.

· Designed and delivered engaging training materials using a variety of methods (e.g., workshops, online modules, mentoring).