Summary
Overview
Work History
Education
Skills
Languages
Certification
Personal Information
Timeline
Intern
Michelle Phelps

Michelle Phelps

Leduc,Canada

Summary

My outgoing personality, courage and curiosity has led me to master a variety of skills.

I aim to leverage my experiences and friendly nature to contribute to organizational growth.

Overview

15
15
years of professional experience

Work History

Dental Office Manager

Cedar Ridge Dental
07.2022 - 08.2024
  • Managed a bustling practice with over 25 staff, overseeing daily operations, ensuring profitability and efficiency, and fostering a positive workplace culture.
  • Administered accounts payable.
  • Scheduled maintenance, repairs, and equipment installations, ensuring the practice always adhered to compliance and safety requirements.
  • Updated records of registration and training for all clinicians and staff.
  • Managed employee payroll, time-off requests, and production schedules to optimize daily operations.
  • Handled and instructed insurance direct billing, ensuring accurate and timely submissions for patient claims.
  • Initiated and executed social media marketing campaigns, website management, and Google Business Profile management, significantly boosting the clinic's online visibility and new patient inquiries.
  • Prepared agendas and KPIs to effectively lead team and management meetings, recording and distributing meeting minutes.
  • Professionally managed all data entry and maintained meticulous business records for finance, compliance, building and equipment maintenance, licensing, and HR.
  • Expertly managed escalations, resolving issues promptly and maintaining high patient satisfaction, always prioritizing patient care in every interaction.

Dental Administrator / Treatment Coordinator

Cedar Ridge Dental
11.2020 - 07.2022
  • Spearheaded treatment coordination efforts, liaising between patients and dental professionals. Assisted with insurance pre-authorizations and billing arrangements with patients.
  • Managed insurance direct billing processes, ensuring proper submissions and resolution of claims, and accurate collection at checkout for each patient.
  • Streamlined patient scheduling, ensuring optimal efficiency and maximizing productivity.
  • Managed patient records and facilitated communication between referral offices, medical clearances, and provided pre- and post-op instructions to ensure comprehensive care plans.
  • Submitted appeals to insurance adjudicators to advocate for the best patient care.
  • Expect at multitasking .
  • Answered email, phone, and in-office inquiries from patients, effectively addressing questions regarding scheduling and billing.
  • Contacted patients and successfully booked appointments for outstanding treatments.

Dental Administrator

Hello Dental
06.2020 - 11.2020
  • Worked independently as the sole receptionist, managing all daily operations and administrative tasks.
  • Handled office operations, coordinated appointments, updated medical records, and confirmed and booked appointments.
  • Submitted claims and pre-authorizations to insurance, ensuring accurate collections from patients.
  • Efficiently managed patient inquiries via phone, email, and in person.
  • Managed all referrals and communication with dental laboratories.
  • Multitasked effectively, contacting overdue patients daily and scheduling appointments accordingly.
  • Accurately maintained patient ledgers, entered all accounts receivable, inquiring with insurance on outstanding or incorrect payments.

International Travel Consultant

Flight Centre Travel Group
01.2020 - 03.2020
  • Provided expert guidance and recommendations to clients for international travel arrangements
  • Successfully managed bookings, itineraries, and ensured exceptional customer service
  • Unfortunately my career was cut short due to COVID closures to the travel industry

Retail Sales Associate/Key Holder

Addition Elle
11.2019 - 01.2020
  • Maintained responsibility as a key holder, ensuring store security and operational readiness.
  • Managing opening and closing a large retail store.
  • Provided exceptional customer service, driving sales and fostering a positive shopping experience.

Hairstylist /Salon owner

New concept hair studio / Hair by Phelps
10.2013 - 09.2019
  • Established and managed a successful salon, delivering high-quality hairstyling services in British Columbia.
  • Cultivated a loyal clientele through personalized service, creative styling, and a welcoming atmosphere.
  • Managed all aspects of my business as the owner.

Education

Hairstylist Certificate -

Utopia Academy Professional Hairstylist
Abbotsford, BC
06.2013

Staff At Leadership Training Program

Masters Commission Internship
Chilliwack BC
08.2012

Leadership Training Program

Master's Commission
Chilliwack, BC
07.2011

Wetaskiwin Composite High School
Wetaskiwin, AB
05.2010

Skills

  • Office Management
  • Multitasking and Organizational Skills
  • Effective Communication Skills
  • Payroll Processing
  • Accounts Payable & Receivable
  • Microsoft Office & Outlook
  • Dentrix, Recall Max & Clear Dent experience
  • Inventory and Data Entry
  • Human Resources
  • Recruiting and Interviewing
  • Employee Orientation & Onboarding
  • Medical and Dental Billing
  • Production Forecasting
  • Financial Report Writing and Presenting
  • General Ledger Accounting
  • Scheduling
  • Consistent Attendance
  • Customer Service
  • Conflict Resolution
  • Social Media Marketing
  • 10 years of Sales Experience
  • POS & Cash Handling
  • Retail Merchandising
  • Positive Work Attitude
  • Barista Experience
  • Hair Styling & Business Ownership

Languages

English
Native or Bilingual
French
Limited Working

Certification

Certificated Hairstylist- British Columbia

Personal Information

Work Permit: Canadian citizen, eligible to work in Canada without sponsorship.

Timeline

Dental Office Manager

Cedar Ridge Dental
07.2022 - 08.2024

Dental Administrator / Treatment Coordinator

Cedar Ridge Dental
11.2020 - 07.2022

Dental Administrator

Hello Dental
06.2020 - 11.2020

International Travel Consultant

Flight Centre Travel Group
01.2020 - 03.2020

Retail Sales Associate/Key Holder

Addition Elle
11.2019 - 01.2020

Hairstylist /Salon owner

New concept hair studio / Hair by Phelps
10.2013 - 09.2019

Hairstylist Certificate -

Utopia Academy Professional Hairstylist

Staff At Leadership Training Program

Masters Commission Internship

Leadership Training Program

Master's Commission

Wetaskiwin Composite High School

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Michelle Phelps