Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Michelle Phanlouvong

Woodstock

Summary

Accomplished Restaurant Owner and Manager with a proven track record at Eagle Restaurant and Pioneer Barbeque, excelling in staff leadership and customer service. Expert in vendor relations and POS system operation, I boosted customer satisfaction through high-quality standards and team mentorship. Skilled in fostering professional growth and maintaining long-term customer loyalty, my approach significantly enhanced business operations.

Overview

29
29
years of professional experience

Work History

Restaurant Owner

Eagle Restaurant
06.2015 - 03.2020
  • Managed payroll, daily deposits, and cost controls.
  • Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
  • Set employee schedules, delegated work, and monitored food quality and service performance.
  • Effectively managed payroll responsibilities while adhering to budgetary constraints, promoting cost-effective staffing practices across all shifts.
  • Recruited, hired, and trained talented staff to fill vacancies.
  • Established strong vendor relationships for the consistent sourcing of fresh ingredients at competitive prices.
  • Increased customer satisfaction by implementing high-quality service standards and staff training programs.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Mentored and developed staff members, fostering an environment that promoted professional growth within the team.

Restaurant Server/ Manager

Pioneer Barbeque
07.1991 - 04.2015
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Greeted new customers, discussed specials, and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Boosted overall sales by confidently recommending daily specials and upselling menu items.
  • Established rapport with regular customers, fostering loyalty through exceptional service.

Education

High-school -

Kitchener Waterloo Collegiate (KCI)
Kitchener, ON
06.1994

Skills

  • Staff management
  • Small business operations
  • Vendor relations
  • Food presentation
  • Staff leadership
  • Employee scheduling
  • Delivery scheduling
  • Staff hiring
  • POS system operation
  • Customer service
  • Team leadership
  • Calm and pleasant demeanor
  • Money handling
  • Employee supervision
  • Relationship building
  • Recruitment and hiring
  • Critical thinking
  • Sanitation

Languages

English
Full Professional

Timeline

Restaurant Owner

Eagle Restaurant
06.2015 - 03.2020

Restaurant Server/ Manager

Pioneer Barbeque
07.1991 - 04.2015

High-school -

Kitchener Waterloo Collegiate (KCI)

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Michelle Phanlouvong