Michelle Phanhnouvong

• Executed patient care responsibilities, including meticulous monitoring of vital signs and detailed documentation of health histories.
• Educated patients on treatment plans, medications, and follow-up care instructions.
• Assisted in electronic health record management, ensuring accurate data entry and updates.
• Streamlined office operations by implementing new processes for inventory management and supply ordering.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.
• Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
• Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
• Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
• Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
• Conducted patient follow-up calls to monitor treatment progress and answer any questions.
• Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.

• Answer questions about specials among Casinos.
• Trained 2-3 new staff members monthly on menu offerings and restaurant policies to enhance team performance.
• Kept server areas clean and stocked to increase efficiency while working at tables.
• Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
• Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
• Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
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Delivered exceptional, friendly, and fast service

• Answered questions about menu selections and made recommendations when requested.
• Managed opening and closing duties, including stocking and handling cash.
• Regularly checked on guests to ensure satisfaction with their food and beverages.
• Answer incoming and make outgoing calls regarding take-out/pick-up orders.
• Managed 7 tables in a fast-paced environment, prioritizing efficiency and accuracy.

• Manage floor staff, check out staff tips, and open/close the restaurant
• Train new waiters on guest service expectations and restaurant protocol
• Monitor the dining room to ensure optimal guest experiences
• Issued receipts, refunds, credits, or change due to the guest
• Answer calls and pack guests' purchases
• Answer guests' questions and resolve issues promptly, making food recommendations when asked
• Managed multi-tasking in a fast-paced environment, prioritizing efficiency and accuracy.