Michelle Petrini
Berkeley
Summary
Experienced and strategic Regional Operations manager with a strong background in retail logistics, inventory control, and multi-unit leadership. Proven success in driving operational excellence. Adept at guiding cross-functional teams towards key business outcomes, managing change readiness, and enhancing performance through coaching and development. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Passionate about continuous improvement, optimizing processes, and delivering elevated service experiences. Seeking to bring a data-informed, people-first approach to a forward thinking organization.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Regional Operations Manager
NORDSTROM, INC
03.2023 - Current
- Onboards, trains, and builds skills of new and existing Operations leaders within stores.
- influences and directs store teams toward vision and outcomes in support of key business strategies and company initiatives
- Monitors and analyzes performance data, identifying areas of improvement and developing corrective action plans.
- Strives to deliver operational excellence with a focus on continuous improvement and optimization of standards to improve efficiency and execution.
- Uses key performance indicators to monitor team performance and drive accountability; Improved inbound and fulfillment productivity H1 vs H2
- executes best practices in customer service initiatives, boosting overall customer satisfaction scores, resulting in 50bp improvement from Q2 to Q3
Walnut Creek Operations Manager
NORDSTROM, INC
08.2021 - 03.2023
- Directed hiring, onboarding, and training for 40 new hires to meet business needs.
- Streamlined operational processes, enhancing efficiency across multiple departments.
- Facilitated regular performance reviews, mentoring team members to achieve professional growth and operational excellence.
- Oversaw operations staff, ensuring employee compliance with established processes and standards.
- Empowered employees to assume ownership of responsibilities, enhancing accountability and performance outcomes. Achieved lowest reject rate in NW region at 8.5% during Q4.
Stanford Store Inventory Control Manager
NORDSTROM, INC
02.2020 - 08.2021
SF Flagship Store Logistics Manager
NORDSTROM, INC
01.2018 - 02.2020
Logistics Manager
NORDSTROM, INC
01.2016 - 01.2018
Assistant Logistics Manager
NORDSTROM, INC
01.2014 - 01.2016
Logistics Processor
NORDSTROM, INC
01.2011 - 01.2014
Education
High school diploma -
Hillsdale High School
San Mateo, CA05-2009
Skills
- Outstanding communication skills
- Operational efficiency
- Shrink control
- Teamwork and collaboration
- Process improvements
- Operations management
- Inventory management
- Customer service
- KPI tracking
Certification
Driver's License
Timeline
Regional Operations Manager
NORDSTROM, INC
03.2023 - Current
Walnut Creek Operations Manager
NORDSTROM, INC
08.2021 - 03.2023
Stanford Store Inventory Control Manager
NORDSTROM, INC
02.2020 - 08.2021
SF Flagship Store Logistics Manager
NORDSTROM, INC
01.2018 - 02.2020
Logistics Manager
NORDSTROM, INC
01.2016 - 01.2018
Assistant Logistics Manager
NORDSTROM, INC
01.2014 - 01.2016
Logistics Processor
NORDSTROM, INC
01.2011 - 01.2014
High school diploma -
Hillsdale High School