Michelle Petersen
Edmonton
Summary
Encouraging leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
Work History
MULTI-UNIT GENERAL MANAGER
Disney Store
05.2013 - 08.2021
- Analyzed market trends and consumer behavior patterns regularly in order to adjust pricing accordingly on behalf of the Canadian market
- Established operational benchmarks for each unit location, driving consistency in service quality and customer satisfaction.
- Developed ongoing relationships with organizations through the Disney Volunt(ears) program to provide community support and promote team building
- Streamlined inventory management processes to minimize waste and maintain optimal stock levels at each location.
- Successfully developed multiple Disney Store Brand Ambassadors through Disney exclusive brand ambassador program.
- Enhanced employee productivity through continuous training, goal setting, and performance evaluations.
- Managed budgets effectively by monitoring financial reports and making data-driven decisions on cost reduction opportunities.
REGIONAL DIRECTOR OF SALES AND OPERATIONS
Please Mum
03.2010 - 05.2013
- Optimized inventory management processes by implementing forecasting tools and demand planning techniques, reducing stockouts and excess inventory costs.
- Developed high-performing sales teams through targeted recruitment, training, and performance management initiatives.
- Championed continuous improvement initiatives within the region, fostering a culture of innovation and adaptability among team members.
- Implemented regional talent development programs to foster employee growth and retention, resulting in a more skilled and engaged workforce.
- Managed revenue models, process flows, operations support and customer engagement strategies.
GENERAL MANAGER
The Gap
04.2009 - 02.2010
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
DISTRICT MANAGER
Please Mum
04.2004 - 02.2009
- Supervised 11 locations to enforce high-quality standards of operation.
- Ensured compliance with company policies and procedures by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
Education
High School Diploma -
AB Distance Learning
Skills
- Training and mentoring
- Operations Management
- Sales Growth
- Teamwork and Collaboration
- Business Analysis and Reporting
- Human Resources Management
- Problem Resolution
- Managing Operations and Efficiency
- Strategic Planning
- Performance Tracking and Evaluation
- Budget Management
- Idea Development and Brainstorming
Timeline
MULTI-UNIT GENERAL MANAGER
Disney Store
05.2013 - 08.2021
REGIONAL DIRECTOR OF SALES AND OPERATIONS
Please Mum
03.2010 - 05.2013
GENERAL MANAGER
The Gap
04.2009 - 02.2010
DISTRICT MANAGER
Please Mum
04.2004 - 02.2009
High School Diploma -
AB Distance Learning
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