MICHELLE PERRIELLO
Palm Springs,CA
Summary
Persuasive communicator and customer service professional with experience in appointment setting, customer onboarding, and event planning. Looking for a top tier firm with long term goals.
Overview
37
37
years of professional experience
Work History
Clean Energy Ambassador
Sunrun
11.2020 - 01.2025
- Executed appointment scheduling with prospective clients to effectively drive the sales cycle forward.
- Nurtured client partnerships to improve customer satisfaction metrics within Costco, Home Depot, and Lowe's.
- Coordinated interactions with client service teams and sales personnel to ensure optimal customer satisfaction.
- Utilized CRM database "SalesForce" to enhance customer outreach initiatives.
- Coordinated promotional strategies for successful internal and external marketing events.
- Boosted brand visibility through strategic development and implementation of targeted marketing campaigns.
- Leveraged CRM software platform to track and notate sales interactions and follow up activities.
Sales Associate
Bob’s Discount Furniture
07.2018 - 11.2020
- Designed and implemented customized experiences for potential customers throughout the sales cycle.
- Analyzed and assimilated the latest trends and design concepts in the furniture sector to maintain industry relevance.
- Evaluated customer needs, proposed financing, warranty, and delivery options to optimize the purchase experience.
- Build relationships with customers to provide a transparent sales environment.
- Secured 'Best of Bobs' title for two years by prioritizing customer needs and enhancing service quality.
Field Energy Specialist
Tesla
02.2016 - 06.2018
- Facilitated customer conversations to promote understanding of Tesla's clean energy offerings.
- Executed lead creation tactics within the store environment to support attainment of sales goals and objectives.
- Developed and implemented strategies to enhance employee performance and engagement at Home Depot.
- Coordinated efforts with outside solar sales consultants to confirm and schedule in-home consultations.
- Established and organized Tesla merchandising displays and marketing materials.
- Facilitated in-store seminars and events, engaging audiences of 20 or more participants.
- Engaged directly with leading sales producers to enhance skills through feedback and experiential learning.
Manager
See’s Candies
11.2009 - 05.2015
- Experience in business administration, record keeping, planning, scheduling staff, and managerial related responsibilities to ensure productive day to day operations.
- Developed a reputation for prompt and efficient service with a high level of accuracy.
- Led my team to achieve the highest level of customer satisfaction ratings.
- Continuously inspired and motivated my team to provide excellent customer service during peak customer traffic.
- Exceeded corporate level exceptions while surveyed by district manager.
- Effectively managed a team of 14 people
Senior Customer Service Agent
Southwest Airlines
07.1992 - 01.2006
- Responsible for providing solutions for customer service issues in all areas of Southwest Airlines.
- Helped the team transition into a new terminal using effective time management and communication skills.
- Traveled to many new locations to assist opening and developing strategies for hiring and training new staff members.
- Ensured the highest level of customer satisfaction with a sense of warmth, friendliness, individual pride, and upholding company standards and values.
Lead Agent
AVIS Rent- A- Car
08.1987 - 07.1992
- Assist customers with the car rental process from start to finish.
- Used my high level of knowledge to provide the customer with recommendations to make their traveling experience pleasurable.
- Attended company conferences to stay current with all strategies to provided more efficient and effective customer experiences.
- Implemented new skills to effectively train new staff members
Education
High School Diploma -
Clackamas High School
Skills
- Customer engagement
- Customer onboarding
- Coordinating events
- Business growth initiatives
- Strong verbal communication
- Database management
- Converting Leads
- CRM proficiency
Timeline
Clean Energy Ambassador
Sunrun
11.2020 - 01.2025
Sales Associate
Bob’s Discount Furniture
07.2018 - 11.2020
Field Energy Specialist
Tesla
02.2016 - 06.2018
Manager
See’s Candies
11.2009 - 05.2015
Senior Customer Service Agent
Southwest Airlines
07.1992 - 01.2006
Lead Agent
AVIS Rent- A- Car
08.1987 - 07.1992
High School Diploma -
Clackamas High School