Michelle Pena

• Organized and maintained filing systems for documents and records for Breast Cancer/Cervical Cancer, High Risk Infant, and High Risk Pregnancy members. Performed Health Needs Assessments for Whole Child Model Children with Disabilities.
• Advised families on available resources in the community that could benefit their loved ones. Scheduled appointments with other healthcare providers for members.
• Maintained detailed records of all interactions with members in accordance with HIPAA regulations.
• Advocated for members and families to coordinate care and navigate resources within Medi-Cal system. Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department.

*Bristol Park Medical Center –Front office Receptionist

*CalOptima

*St. Joseph Medical Group Santa Ana

* Cedars- Sinai Spine Center

*Arta- Case Management In-take Coordinator

*Synermed IPA- In-Patient Case management Coordinator

• Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
• Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
• Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.