Michelle Peiris
Toronto,ON
Summary
Highly skilled Technical Business Analyst with significant experience in both technology and business sectors. Profound understanding of data analysis, project management, and system development life cycle methodologies. Noted for strengths in strategic planning, problem-solving, and communication abilities. Genuine impact demonstrated through successful project completions and process improvements at previous workplaces.
Overview
7
7
years of professional experience
Work History
Technical Business Analyst
Scotiabank (BNS)
Toronto, Ontario
10.2023 - Current
- Contributed to successful production deployment of business systems improvements/fixes and other features.
- Developed process models using UML diagrams including activity diagrams, sequence diagrams, class diagrams.
- Assisted in developing training materials for project teams, external users on newly implemented system features or services.
- Expanded guidelines into the application systems with new features and structural components.
- Provided technical support for existing reports, dashboards or other tools.
- Enhanced team learning leading to successful project implementation and meeting mandatory bank guidelines.
- Conducted gap analysis between existing systems and proposed changes.
- Coordinated installation of updated computer programs and systems.
- Facilitated meetings with stakeholders and other key individuals to discuss business needs and develop actionable items.
- Documented personnel feedback and developed solutions to address concerns.
- Collaborated with cross-functional teams such as developers, project managers, quality assurance, and others throughout the Project lifecycle.
- Prepared reports summarizing findings from research efforts, and outlined decisions made during meeting sessions.
Technical Support Analyst
Scotiabank
Toronto, Ontario
01.2022 - 09.2023
- Created detailed budget reports and management profiles for review to the precise managing team.
- Worked one-on-one with other business departments to improve requested specifications.
- Consulted with internal personnel to layout information strategies to tailoring technology purchasing and installation roadmaps to meet users' needs.
- Collected, defined and analyzed business requirements.
- Provided hands-on troubleshooting for issues at multiple scales,from individual systems to multi-site infrastructure.
- Tracked feedback at all levels and researched resolutions forcommon concerns.
- Researched and adopted new technologies to add value toexisting offerings.
- Ensured project forecasting, contracts were processed to meet project timelines
Merchandising Specialist
Xcite By Alghanim Industries
Kuwait City, Kuwait
12.2017 - 10.2021
- Provide analytical sales data to management to support vendor performance management affecting 45 stores across
- Performs purchasing functions for digital accessories with their parallel display, visual merchandising needs and storage based on a forecasting model.
- Analyzing YOY Sales growth to meet a 5M USD sub category target while maintaining a 55% min profit margin and its impact on quarterly achievements to raise margin and plan risk management to prevent sales de-growth.
- Assist in analysis of new trends in market & technology to addressproduct requirements to boost market share and customersneeds.
- Managed and maintained purchase orders and invoices.
- Placed orders for merchandise consistent with quality, quantityand other specification requirements.
- Develop yearly objectives in terms with departmental,organizational, and purchasing goals.
- Advise management of market conditions and supplier baseactivity which could affect pricing and/or delivery.
- Communicate the necessary information to Senior ManagementTeam to assist indecision making and strategy formulation in orderto maximize product margins.
- Assisting and forecasting Premium brands and thedevelopment of a strategic supply chain, which leads to securinggoods and analyzing inventory control
- Analyze quotes from supplier's and their costs from potentialcandidate intakes to meet brand wise value slabs and marketbenchmarking.
Education
Diploma - Diploma in Financial Markets
Yale University
Connecticut01-2023
Bachelor of Science - Business And Management Honours
University of Northumbria
London, UK01-2015
Diploma - Information Technology
Metropolitan E-soft Campus
Kandy, Sri Lanka01-2014
Skills
- Technical documentation authoring
- Data analysis
- Functional specifications
- Enterprise resource planning
- Requirements gathering
- Business process modeling
- Information systems planning
Timeline
Technical Business Analyst
Scotiabank (BNS)
10.2023 - Current
Technical Support Analyst
Scotiabank
01.2022 - 09.2023
Merchandising Specialist
Xcite By Alghanim Industries
12.2017 - 10.2021
Diploma - Diploma in Financial Markets
Yale University
Bachelor of Science - Business And Management Honours
University of Northumbria
Diploma - Information Technology
Metropolitan E-soft Campus
Similar Profiles
Ashley DaweAshley Dawe
CLIENT RELATIONSHIP MANAGER at ScotiabankCLIENT RELATIONSHIP MANAGER at Scotiabank
Abhishek WahalAbhishek Wahal
Senior Manager at ScotiabankSenior Manager at Scotiabank
Tebah Al-SafiTebah Al-Safi
Customers Experience Associate at ScotiabankCustomers Experience Associate at Scotiabank