Michelle Patterson
Windsor
Summary
Dynamic professional with a proven track record at Petaluma Orthodontics, excelling in patient care services and strategic treatment planning. Achieved a 90% sales closure rate while fostering strong relationships with diverse clientele. Adept at conflict resolution and delivering exceptional customer service, ensuring a seamless experience for all patients.
Overview
36
36
years of professional experience
Work History
Treatment Coordinator /Public Relations
Petaluma Orthodontics
Petaluma
05.2024 - 03.2025
- Facilitated informed decision-making by guiding patients through treatment processes.
- Coordinated patient care across multiple doctor offices for seamless treatment experiences.
- Presented available treatment options to enhance patient understanding.
- Achieved a 90% sales closure rate, demonstrating strong persuasive skills.
Insurance Billing Coordinator
Mike Neal DDS
Healdsburg
05.2022 - 03.2024
- Resolved patient account discrepancies with insurance records in a timely manner.
- Collaborated with medical providers to resolve issues related to claim processing.
- Managed input of statement information, reconciling accounts and addressing discrepancies.
Scheduling Coordinator
Mike Neal DDS
Healdsburg
05.2022 - 03.2024
- Developed treatment plans and discussed costs with patients to enhance understanding.
- Educated patients on procedures and protocols to improve compliance.
- Answered phones promptly, ensuring excellent customer service at all times.
- Guided employees in resolving complex issues to foster a supportive work environment.
Head Personal Trainer
Anytime Fitness
Cloverdale
10.2013 - 03.2021
- Designed and implemented individualized fitness programs tailored to client goals.
- Executed targeted marketing strategies to expand clientele base.
- Monitored client progress, providing necessary support to achieve desired results.
Accounts Payable Manager
Wired Construction
Sebastopol
12.2001 - 08.2002
- Monitored daily accounts payable activities, ensuring compliance with internal control procedures.
- Maintained accurate records of invoices, purchase orders, and financial documents.
- Developed strategies to reduce costs in accounts payable processes.
- Researched discrepancies between invoice amounts and purchase orders.
- Reviewed vendor invoices for accuracy before payment processing.
Administrative Assistant
RNM Properties
San Francisco
12.2000 - 09.2001
- Facilitated problem-solving for commercial tenants to enhance satisfaction.
- Coordinated scheduling of maintenance tasks for properties to ensure timely service.
- Drafted letters, memos, reports, emails, and presentations as requested by management.
- Managed incoming calls, providing information or directing callers to appropriate personnel.
RDA
Perry Bingham DDS
Santa Rosa
06.1998 - 12.2000
- Provided patient care, including X-rays and coronal polishing.
- Followed oral instructions accurately to assist in procedures.
- Assisted Dr. during various clinical procedures, ensuring efficient workflow.
Customer Service Cashier
Raley's Grocery Store
Santa Rosa
01.1989 - 06.1998
- Delivered friendly customer service while greeting customers and addressing inquiries.
- Operated cash registers to efficiently process payments for goods and services.
- Resolved customer complaints professionally, ensuring satisfaction and retention.
Education
Certified Personal Trainer - NASM CPT, NASM Corrective Exercise Specialist, NASM Food and Nutrition Certification, TRX Certified
Health And Fitness, National Academy of Sports Medicine
Phoenix, AZ10.2013
Associate of Science - Dental Assisting
Santa Rosa Junior College
Santa Rosa, CA07.1998
Skills
- Exceptional customer service
- Management expertise
- Patient care services
- Strategic treatment planning
- Effective multitasking
- Conflict resolution skills
- Health and safety standards
- Flexibility and adaptability
- Relationship management with customers
- Professional demeanor
- Motivated self-starter
- Innovative thinking methods
- Engagement with diverse clientele
Affiliations
- Raised 2 amazing successful son's, whom are both college graduates
- PTA Vice president of Cloverdale High school
- PTA membership coordinator Jefferson Elementary
- Put on several Dinner Dance auctions with Live Oak Preschool in Healdsburg Ca
- Cloverdale Little League sponsorship coordinator
Timeline
Treatment Coordinator /Public Relations
Petaluma Orthodontics
05.2024 - 03.2025
Insurance Billing Coordinator
Mike Neal DDS
05.2022 - 03.2024
Scheduling Coordinator
Mike Neal DDS
05.2022 - 03.2024
Head Personal Trainer
Anytime Fitness
10.2013 - 03.2021
Accounts Payable Manager
Wired Construction
12.2001 - 08.2002
Administrative Assistant
RNM Properties
12.2000 - 09.2001
RDA
Perry Bingham DDS
06.1998 - 12.2000
Customer Service Cashier
Raley's Grocery Store
01.1989 - 06.1998
Certified Personal Trainer - NASM CPT, NASM Corrective Exercise Specialist, NASM Food and Nutrition Certification, TRX Certified
Health And Fitness, National Academy of Sports Medicine
Associate of Science - Dental Assisting
Santa Rosa Junior College
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