Michelle Patterson

• Facilitated informed decision-making by guiding patients through treatment processes.
• Coordinated patient care across multiple doctor offices for seamless treatment experiences.
• Presented available treatment options to enhance patient understanding.
• Achieved a 90% sales closure rate, demonstrating strong persuasive skills.

• Resolved patient account discrepancies with insurance records in a timely manner.
• Collaborated with medical providers to resolve issues related to claim processing.
• Managed input of statement information, reconciling accounts and addressing discrepancies.

• Developed treatment plans and discussed costs with patients to enhance understanding.
• Educated patients on procedures and protocols to improve compliance.
• Answered phones promptly, ensuring excellent customer service at all times.
• Guided employees in resolving complex issues to foster a supportive work environment.

• Designed and implemented individualized fitness programs tailored to client goals.
• Executed targeted marketing strategies to expand clientele base.
• Monitored client progress, providing necessary support to achieve desired results.

• Monitored daily accounts payable activities, ensuring compliance with internal control procedures.
• Maintained accurate records of invoices, purchase orders, and financial documents.
• Developed strategies to reduce costs in accounts payable processes.
• Researched discrepancies between invoice amounts and purchase orders.
• Reviewed vendor invoices for accuracy before payment processing.

• Facilitated problem-solving for commercial tenants to enhance satisfaction.
• Coordinated scheduling of maintenance tasks for properties to ensure timely service.
• Drafted letters, memos, reports, emails, and presentations as requested by management.
• Managed incoming calls, providing information or directing callers to appropriate personnel.

• Provided patient care, including X-rays and coronal polishing.
• Followed oral instructions accurately to assist in procedures.
• Assisted Dr. during various clinical procedures, ensuring efficient workflow.

• Delivered friendly customer service while greeting customers and addressing inquiries.
• Operated cash registers to efficiently process payments for goods and services.
• Resolved customer complaints professionally, ensuring satisfaction and retention.

RDA