Michelle Parsons
Grande Prairie,AB
Summary
Proven Housekeeping Executive with a track record of enhancing efficiency and reducing labor costs at Qualicum Beach Inn. Skilled in staff training and development, and adept at fostering a customer service-focused environment. Achieved significant improvements in housekeeping processes and staff performance, demonstrating strong workload prioritization and a commitment to health and safety standards.
Overview
10
10
years of professional experience
Work History
Housekeeping Executive
Qualicum Beach Inn
06.2021 - 06.2024
- Streamlined housekeeping processes for increased efficiency and reduced labor costs.
- Managed scheduling, task assignments, and performance evaluations for a team of housekeeping staff members.
- Designed all housekeeping policies and procedures according to required standards and scheduled all rotational duties for staff.
- Trained new staff members on proper cleaning techniques, ensuring consistent service quality.
Hostel ManagerPow
Powderking Resort
05.2020 - 03.2021
- Communicated with customers to address complaints, find solutions to problems and welcome guests into facility.
- Oversaw reservations received from direct calls and provided room availability information
- Created detailed budgets and financial reports for management review, supporting informed decision-making processes.
- Administered payroll duties accurately and efficiently, maintaining timely payments to all staff members.
- Maintained a high level of cleanliness and safety throughout the hostel, resulting in positive reviews from guests.
Housekeeping Executive
Hampton Inn Suites
10.2016 - 05.2020
- Managed scheduling, task assignments, and performance evaluations for a team of housekeeping staff members.
- Streamlined housekeeping processes for increased efficiency and reduced labor costs.
- Trained new staff members on proper cleaning techniques, ensuring consistent service quality.
- Developed and enforced safety protocols to reduce workplace accidents and ensure employee wellbeing.
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
Shop Hand and Office Assistant
Pride Safety and Medical Services
09.2014 - 09.2016
- Maintained a clean and organized shop floor, ensuring safety standards were upheld at all times.
- Performed routine equipment maintenance, prolonging the lifespan of tools and machinery.
- Assisted team members with various tasks, contributing to a positive work environment and increased productivity.
Education
High School Diploma -
Holy Angeles
Sydney06-2027
Skills
- Customer service-focused
- Workload prioritization
- Hospitality background
- Health and safety
- Staff training and development
- Housekeeping
Timeline
Housekeeping Executive
Qualicum Beach Inn
06.2021 - 06.2024
Hostel ManagerPow
Powderking Resort
05.2020 - 03.2021
Housekeeping Executive
Hampton Inn Suites
10.2016 - 05.2020
Shop Hand and Office Assistant
Pride Safety and Medical Services
09.2014 - 09.2016
High School Diploma -
Holy Angeles
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