Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Michelle Parker

Kentville,NS

Summary

Forward-thinking, passionate leader with a proven track record in client services and case management . Collaborative community partner with an extensive network of resources and support services.

Overview

17
17
years of professional experience

Work History

Executive Director / Director of Operations

Open Arms Resource Centre
12.2022 - 05.2024
  • Provided oversight and leadership to Shelter Programs and Outreach Services
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
  • Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
  • Forge strong relationships with board members, providing regular updates on organizational progress and soliciting their expertise when needed.
  • Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
  • Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
  • Built relationships with donors, government officials and other organizations to secure funding and support for organization.


Seniors' Safety Coordinator

Kings County Seniors' Safety Program Society
05.2007 - 12.2022


  • Client Services/ Case Management

- Prioritized client referrals of a safety and security nature from a variety of sources

- Met one-on-one with clients to access need and develop plan for support services and future success

- Maintained case notes

- Followed up with clients on an as needed basis to ensure proper support to assist in achievement of client goals.


  • Community Connections

- Participated in community meetings, hub; such as Poverty Reduction Coalition, Ageing Well Together, Adult Hub, NS Senior Abuse Network, SWN Crime Prevention, Seniors LINCS

- Worked extensively with landlords and Western Regional Housing Authority

- Key relationships with Adult Protection, Dept of Community Services, Department of Seniors, Kings RCMP, Kentville Police, NS Health.


  • Educational Workshops

- Created workshops and events to address prevention of abuse, driving safety, positive mental health and crime reduction.


  • Program Oversight

- Maintained client data base, prepared funding applications & reports, prepared forms and educational materials, informed policy, liaised with key program partners (RCMP & NS Health) and oversaw all aspect of program and connection with contract employees.

Education

Bachelor of Arts - Sociology

Acadia University
Wolfville, NS
05.2004

Skills

  • Community Engagement
  • Program Management
  • Strategic and Operational Planning
  • Relationship Building
  • Crisis Management
  • Grant Writing
  • Client Services
  • Case Management
  • Outreach Programs
  • Relationship and Team Building
  • Employee Motivation and Performance
  • Process Improvements

Languages

English

Timeline

Executive Director / Director of Operations

Open Arms Resource Centre
12.2022 - 05.2024

Seniors' Safety Coordinator

Kings County Seniors' Safety Program Society
05.2007 - 12.2022

Bachelor of Arts - Sociology

Acadia University
Michelle Parker