Michelle Parayaoan
Ottawa,ON
Summary
Proven professional with a track record of enhancing guest satisfaction at Fairmont Chateau Laurier through exceptional customer service and meticulous attention to detail. Skilled in multitasking and teamwork, adept at improving operational efficiency and cleanliness standards. Demonstrated ability to exceed expectations, contributing to a positive and sanitary environment. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Dental Cleaner
Gilmour Dental Centre
Ottawa, ON
07.2022 - Current
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
Housekeeper
Karen Chadwick
Ottawa, ON
09.2018 - Current
- Adhered to professional house cleaning checklist.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
In Room Dinning Server
Fairmont Chateau Laurier
Ottawa, ON
09.2022 - 03.2024
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Assisted with the training of new team members, sharing expertise on service standards and expectations.
- Proactively identified opportunities for operational improvements, contributing suggestions to management for consideration.
- Maintained a clean and organized work environment, ensuring a high standard of cleanliness in all in-room dining areas.
- Efficiently managed multiple orders simultaneously while maintaining excellent service levels and accuracy.
- Enhanced guest satisfaction by delivering timely and accurate in-room dining orders.
- Developed strong relationships with repeat guests, providing consistent quality service during each stay.
- Collaborated with kitchen staff to ensure prompt preparation and delivery of food items.
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Used downtime to get ahead of support work such as folding napkins, wrapping silverware and polishing glasses.
- Kept work environments, equipment and trays clean and sanitized for guests.
Minibar Attendant
Fairmont Chateau Laurier
Ottawa, ON
08.2022 - 03.2024
- Maintained high standards of hygiene within assigned work area, promoting a sanitary environment for both guests and colleagues alike.
- Acted as a reliable team player within the housekeeping department, supporting colleagues with additional tasks when necessary to ensure overall success and satisfaction for hotel guests.
- Exceeded guest expectations by anticipating needs and providing personalized recommendations based on preferences for mini bar selections.
- Implemented effective rotation procedures, minimizing waste due to expired products within the mini bar inventory.
- Enhanced guest satisfaction by promptly restocking mini bars and maintaining inventory accuracy.
- Maintained cleanliness and organization of mini bar areas, contributing to a pleasant guest experience.
- Optimized inventory management through regular audits of stock levels within each room''s mini bar.
- Improved guest satisfaction scores with timely responses to special requests for additional mini bar items or replacements.
- Ensured proper billing for guests by accurately recording consumed items from mini bars.
- Supported hotel''s overall appearance by keeping storage rooms clean and well-organized for easy access to inventory.
Assistant Resident Manager
Q - Residential
Ottawa, ON
07.2020 - 07.2021
- Oversaw the maintenance and upkeep of community amenities, making certain they remained in top condition for resident enjoyment.
- Participated in staff training initiatives to stay current on industry trends and enhance professional skills continually.
- Conducted regular inspections of common areas, identifying areas requiring attention or improvement for optimal resident experience.
- Served as a liaison between management and on-site staff, promoting a cohesive working environment focused on achieving company goals.
- Enhanced tenant satisfaction by promptly addressing and resolving maintenance requests and concerns.
- Maintained accurate records of rent payments, ensuring timely collection and minimizing delinquencies.
- Collaborated with maintenance staff to prioritize work orders, delivering efficient service to residents.
- Assisted in the leasing process by conducting property tours for prospective tenants, showcasing community amenities and apartment features.
- Conducted property move-ins, move-outs and walk-through inspections.
- Reported and documented maintenance requests and scheduled appropriate services.
- Used Software to maintain resident database of personal information, repairs and lease agreements.
Education
Bachelor Of Secondary Education - Agriculture
Pangasinan State University
Philippines10.2002
High School Graduate - High School Diploma
Pangasinan School of Art And Trades
Pangasinan, Philippines03.1998
Skills
- Time Management
- Teamwork and Collaboration
- Adaptable and Flexible
- Communication and Interpersonal Skills
- Flexible Schedule
- Multitasking Abilities
- Attention to Detail
- Safety Standards and Protocols
- Customer Service
- Cleaning and sanitizing
- Sweeping and Mopping
- Housekeeping
Languages
English
Full Professional
Tagalog
Native or Bilingual
Certification
Smart serve Certified
WHMIS Certified
Health and Safety Certified
Full G licensed Certified
Standard First Aid and CPR level C
Food and Handler Certified
Timeline
In Room Dinning Server
Fairmont Chateau Laurier
09.2022 - 03.2024
Minibar Attendant
Fairmont Chateau Laurier
08.2022 - 03.2024
Dental Cleaner
Gilmour Dental Centre
07.2022 - Current
Assistant Resident Manager
Q - Residential
07.2020 - 07.2021
Housekeeper
Karen Chadwick
09.2018 - Current
Bachelor Of Secondary Education - Agriculture
Pangasinan State University
High School Graduate - High School Diploma
Pangasinan School of Art And Trades