Michelle Ouderkirk
Belleville,ON
Summary
Results-driven Bar Manager known for strong staff training and problem-solving skills. Successfully managed daily operations while maintaining high cleanliness standards and compliance with health regulations. Committed to fostering a positive customer experience.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Bar Manager
Chucks Roadhouse
Belleville, Ontario
07.2015 - Current
- Managed daily bar operations to ensure efficient service flow.
- Resolved customer complaints promptly to enhance overall experience.
- Implemented sanitation procedures to adhere to health regulations consistently.
- Trained new bar staff and enforced disciplinary measures when required.
- Managed inventory of beverages, glassware, garnishes, and essentials to ensure uninterrupted service.
- Monitored alcohol consumption to promote patron safety and compliance.
- Maintained accurate inventory records for budgeting and supply management.
- Maintained cleanliness standards across bar area, ensuring safe environment for patrons and staff.
Sales Associate
Best Buy
London, Ontario
02.2010 - 11.2013
- Guided customers in selecting electronics and home appliances, increasing overall purchase satisfaction.
- Resolved customer inquiries and concerns through exceptional service and product advice.
- Resolved customer complaints professionally, building trust and encouraging repeat business.
- Processed transactions accurately using point-of-sale systems to ensure efficient operations.
- Collaborated with sales team members to achieve collective sales targets.
- Maintained organized store displays, contributing to an appealing shopping environment.
- Welcomed customers upon entry, establishing a friendly atmosphere that enhanced shopping experience.
- Restocked shelves regularly to maintain optimal inventory levels.
Education
High School Diploma -
H.B Beal
London, ON06-2009
Skills
- Bar management
- Cocktail preparation
- Inventory management
- Alcohol safety compliance
- Staff training
- Customer service
- Problem solving
- Attention to detail
Certification
- SmartServe
Timeline
Bar Manager
Chucks Roadhouse
07.2015 - Current
Sales Associate
Best Buy
02.2010 - 11.2013
High School Diploma -
H.B Beal