Michelle Osei-Owusu
Toronto,ON
Summary
Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
5
5
years of professional experience
Work History
Learning commons Help Desk Agent
Humber College
2018.05 - 2019.05
- Monitored and responded to tickets using Humber's IT system
- Answered user inquiries regarding computer software or hardware operation to resolve problems
- Boosted efficiency by keeping work areas clean, tidy, and free of debris
- Delivered exceptional guest relations by welcoming students/visitors warmly and offering immediate assistance in navigating the school.
Hostess
Shoeless Joe's Dufferin
2015.10 - 2017.12
- Set up tables and make reservation arrangements as well as greeting customers
- Relay orders to the kitchen and ensure all orders are filled in a timely and accurate fashion
- Manage event related work including setting up tables and maintaining both exterior and interior of the restaurant
- Communicated with management and service staff to rectify customer needs and requests.
Call Centre Representative
Numeris Canada
2017.01 - 2017.05
- Instilled calm in customers by managing escalations and transfers with utmost professionalism
- Uncovered customer needs utilizing prescribed customer interaction models and scripts
- Offered actionable solutions for customer concerns by following internal database prompts and company scripts.
Camp Counselor
TORONTO CATHOLIC DISTRICT SCHOOL BOARD
2016.05 - 2016.08
- Fostered positive learning environment, demonstrated positive behaviors, and modeled teamwork
- Exposed campers to new activities and sports at age-appropriate paces
- Organized, led, and promoted interest in sports, games, camping, and hobbies.
Call Centre Representative
Logit Group
2015.05 - 2016.05
- Responsible for data entry, proofreading or scheduling to ensure client satisfaction
- Communicating and conducting surveys with clients for various companies
- Responsible for collecting data for studies so that clients can analyze.
Sales Associate
Old Navy
2014.01 - 2015.12
- Responsible for maintaining visual store standards to enhance customer shopping experience
- Completed floor replenishment to ensure customer satisfaction along with size availability
- Maintaining fitting rooms as well as sales floor recovery
- Maintained a calm demeanor and managed issues professionally and according to company standards
- Accomplished multiple tasks in a fast-paced environment.
Camp Counselor
TCDSB
2015.06 - 2015.08
- Responsible for planning, leading, and teaching children important life lessons
- Implementing core and non-core programs and experiences for children in a small group setting
- Responsible for children's well-being.
Education
BA - Healthcare Management
Humber College: Lakeshore Campus
Lakeshore, ON07.2022
Secondary School Diploma -
Father Henry Carr secondary school
Toronto, ON01.2016
Skills
- Social perceptiveness
- Quality assurance
- Critical thinking
- Multitasking
- Exceptional Customer Service
- Time Management Skills
- Safety And Security Procedures
- Interpersonal Skills
- Troubleshooting
- Systems Applications
- Conflict Management
- Written And Verbal Communication
Volunteerwork
- Toronto, Ontario- November 2014 Volleyball Refereeing John Corrigan
- Toronto, Ontario - October 2015 St. Francis table- serving Smart Kidz tutoring- January- current
Awards
- Leadership Award June 2012
- Environmental Studies Award June 2012
Timeline
Learning commons Help Desk Agent
Humber College
2018.05 - 2019.05
Call Centre Representative
Numeris Canada
2017.01 - 2017.05
Camp Counselor
TORONTO CATHOLIC DISTRICT SCHOOL BOARD
2016.05 - 2016.08
Hostess
Shoeless Joe's Dufferin
2015.10 - 2017.12
Camp Counselor
TCDSB
2015.06 - 2015.08
Call Centre Representative
Logit Group
2015.05 - 2016.05
Sales Associate
Old Navy
2014.01 - 2015.12
BA - Healthcare Management
Humber College: Lakeshore Campus
Secondary School Diploma -
Father Henry Carr secondary school
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