Michelle Oppong
Toronto
Summary
Experienced professional with over 10 years of expertise in customer service, administration, and communication skills. Possessing advanced computer skills in MS Office, Internet, Windows, and Outlook, I excel in fast-paced environments. Detail-oriented and precise, I handle tasks and projects with accuracy. Adaptable to different work settings, my people-oriented approach, responsibility, initiative, approachability, and consistency make me a valuable asset in any role.
Overview
10
10
years of professional experience
Work History
Store Manager
Waxon Waxbar
10.2023 - Current
- Tracking day to day operations, reporting, general management and administrative duties
- Oversee, organize location inventory logistics and submit reporting
- Reviewing weekly reports and numbers with upper management
- Responsible for basic payroll submissions
- Providing both clients with excellent customer service experiences
- Responsible for basic payroll inputs and submissions through ADP
Front Desk Associate
Waxon Waxbar
07.2018 - 09.2023
- Providing superior customer service to all clients
- Appointment confirmation & scheduling
- Answering calls and emails
- General administration responsibilities
- Selling retail products
- Point of sale operations
Hostess
The Rec Room
05.2017 - 02.2018
- Greeted and escorted guests to tables or other seating areas of dining room, restaurant, or lounge
- Rotational coat check shift; electronically placed customers contact info into tablet and set it up with a tag number and maintained organized area
- Support and co-ordinate activities of food and beverage servers and other staff members, where help was needed
- Cleaned, maintained and replenished linen and tableware in agreed designated areas, during downtime
Front desk hostess
Nordstrom (Restaurant)
10.2016 - 05.2017
- Answering phone calls for reservations and other inquiries as well as updating sales chart and OpenTable, helping with take out orders and financial transactions
- Greeting customers’ in a friendly manner, seating them quickly and sharing knowledge of menu, if needed
- Maintaining front desk station by cleaning and stocking merchandise
Call Centre Representative
Logit Group
02.2015 - 06.2016
- Part-time
- Provided accurate and appropriate information in response to customer inquiries
- Presented excellent listening and communication skills, while providing probing questions, understanding concerns, and overcoming objections
- Recorded and inputting data from the interview/survey
Education
Bachelor's Degree - Business and Society (The Firm and Organization, Law and Governance Stream) Honours
York University
Toronto, ON04.2023
Skills
- Store and staff management
- Leadership development
- Administrative experience
- Attention detail and problem-solving
- Customer relations
Timeline
Store Manager
Waxon Waxbar
10.2023 - Current
Front Desk Associate
Waxon Waxbar
07.2018 - 09.2023
Hostess
The Rec Room
05.2017 - 02.2018
Front desk hostess
Nordstrom (Restaurant)
10.2016 - 05.2017
Call Centre Representative
Logit Group
02.2015 - 06.2016
Bachelor's Degree - Business and Society (The Firm and Organization, Law and Governance Stream) Honours
York University
Seeking employment to utilize and expand my communication and diverse customer service skills
- Toronto, ON
- M.oppong544@gmail.com
- +1 647 327 7428
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