Michelle O'Neill
Burlington,ON
Summary
Proven Credit and Collection Manager at Ricoh Canada Inc. Excelled in dispute management and financial stability reviews, boosting customer satisfaction. Skilled in debt recovery and teamwork, consistently prioritized efficiency and process improvement in collections, demonstrating a commitment to professional excellence and collaborative success.
Overview
33
33
years of professional experience
Work History
Credit and Collection Manager
Ricoh Canada Inc.
Mississauga, ON
07.2008 - 12.2023
- Optimized emerging risk assessment and opportunities within the portfolio.
- Consistently achieved KPI targets including lowering over 90 days to less than 2%.
- Managed disputes effectively by working closely with internal departments to resolve issues quickly and maintain customer goodwill.
- Collected and collaborated with leasing department on non-note portfolio.
- Worked with financing partners to reassign delinquent accounts and perform yearly audits.
- Streamlined the collection process for increased efficiency through regular reviews and updating procedures.
Collection Specialist
Ricoh Canada Inc.
Mississauga, ON
07.1990 - 07.2008
- Delivered exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.
- Negotiated payment plans with Dealers and Major accounts, prioritizing account resolution and maintaining professionalism throughout interactions.
- Acted as a liaison between customers and internal departments, coordinating efforts to resolve billing discrepancies and expedite payment processing.
Education
Graduated With Honours - Business Administration
Ontario Business College
Brampton, ONSkills
- Strong relationship building
- Excellent customer service
- Teamwork and collaboration
- Time management skills
Languages
English
Timeline
Credit and Collection Manager
Ricoh Canada Inc.
07.2008 - 12.2023
Collection Specialist
Ricoh Canada Inc.
07.1990 - 07.2008
Graduated With Honours - Business Administration
Ontario Business College