Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Olson

Murrieta

Summary

Driven individual with management experience and exceptional people skills. Looking to obtain a position that will utilize customer service, restaurant experience and organizational skills.

Overview

14
14
years of professional experience

Work History

Manager/Bartender

Silky Sullivans
07.2009 - 06.2023
  • Providing superior customer service in a fast pace setting, while creating a friendly and positive environment
  • Utilizing leadership skills to train and supervise new employees in basic operations
  • Applies multi-tasking skills under pressure, taking customer orders and anticipating their needs
  • Oversees main floor procedures and daily flow of the restaurant
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

Clerical Support- Short Term

Coastline Community College
08.2019 - 03.2020
  • Answering phones in a friendly and helpful manner.
  • Helping students apply to the college by walking them through the application process online.
  • Advising students how to navigate their student portal in order to access helpful resources and tools available to them.
  • Instructing students how to order official transcripts off our website
  • Utilizing Banner 9 to look up application statuses, sending acceptance emails, registration dates, account holds, and accessing other information that may help answer student's questions and concerns.
  • Providing clerical support to the Incarceration Program by reviewing applications, generating new student ID numbers, and using quick flow to input basic information and privacy release forms for new and continuing students.
  • Providing general information about classes and programs we offer at the college.

Insurance Agent

Farmers Insurance
07.2014 - 08.2019
  • Customized insurance programs to suit individual customers, often covering a variety of risks
  • Skillfully and patiently explained coverage options to potential policy-holders, addressing any questions or concerns
  • Marketed to local businesses and potential clients in the area, as well as on social media, to ensure new business
  • Managed existing client relationships, building trust and providing support when needed
  • Answered phones, organized appointments, filed financial documents and contracts while maintaining confidentiality

New Business Development Manager

California Southwestern Insurance Agency
08.2017 - 08.2018
  • Acted as Administrative Assistant to the President of the company and assisted them in daily operations.
  • Engaged with new business prospects to gather pertinent information to vet a risk and prepare applications for market
  • Responsible for sending applications to market and quoting within online rating systems
  • Created detailed proposals for producers to present to clients, including drafting, data entry and editing of such documents
  • Assisted in the development of material for company website, such as blogs
  • Worked in Excel to prepare detailed spreadsheets for client and broker relations

Education

Bachelor of Arts - Communications

California State University - Fullerton
Fullerton, CA
12.2011

Skills

  • Safe Food Handling
  • Guest Engagement
  • Item promotion
  • Excellent verbal, communication, and written skills
  • Management experience
  • Strong work ethic
  • Proficient in Microsoft Word, Excel, Publisher, Outlook and PowerPoint
  • Bachelors Degree in Communications/Advertising

Timeline

Clerical Support- Short Term

Coastline Community College
08.2019 - 03.2020

New Business Development Manager

California Southwestern Insurance Agency
08.2017 - 08.2018

Insurance Agent

Farmers Insurance
07.2014 - 08.2019

Manager/Bartender

Silky Sullivans
07.2009 - 06.2023

Bachelor of Arts - Communications

California State University - Fullerton

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Michelle Olson