Michelle Ohanesian

● Managed and maintained detailed records of reauthorization processing.

● Conducted follow-up calls for authorization requests,

ensuring timely processing and resolving any issues or delays.

● Maintained detailed records of communication and collaborated

with healthcare providers and insurance companies to expedite approvals.

● Requested and obtained clinical documentation for

authorization requests, ensuring all necessary information was accurately gathered and submitted to support timely approvals.

● Issue copay assistance requests for patients, ensuring timely submission and accuracy of documentation for patients facing

financial hardship.

● Supported in-house financial assistance by assisting patients with completing necessary forms and

documentation.

● Maintained detailed documentation of all tasks and communications, ensuring accurate records for future

reference and compliance purposes.

● Maintain and advise patients as they go through the insurance verification and authorization process.

• Analyzed market to identify new opportunities and strengthen relationships with hospitals, medical centers and primary provider physicians.
• Posted and adjusted payments from insurance companies.
• Precisely evaluated and verified benefits and eligibility.
• Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
• Precisely completed appropriate claims paperwork, documentation and system entry.
• Determined prior authorizations for medication and outpatient procedures.
• Printed and reviewed monthly patient aging report and solicited overdue payments.
• Evaluated patients' financial status and established appropriate payment plans.
• Performed billing and coding procedures for ambulance, emergency room, impatient and outpatient services.
• Maintained and updated collections tracking spreadsheet to help organize payment information.
• Managed collections claims for unpaid bills against estates of debtors.
• Promptly sent out and posted all medical claims.
• Actively maintained current working knowledge of CPT and ICD-9 coding principles, government regulation, protocols and third party requirements regarding billing.
• Confidently and adeptly handled claim denials and/or appeals.
• Reviewed and resolved claim issues captured in TES/CLAIMS edits and clearing house.
• Collected payments and applied to patient accounts.
• Communicated with insurance providers to resolve denied claims and resubmitted.
• Filed and updated patient information and medical records.
• Posted payments and collections on regular basis.
• Prepared billing statements for patients and verified correct diagnostic coding.
• Delivered timely and accurate charge submissions.
• Prepared accounts with past due balances and transferred those cases to collection agency.
• Liaised between patients, insurance companies and billing office.
• Translated and interpreted medical billing codes with strong accuracy to enable swift payment from insurance agencies.
• Managed billing calendar and scheduled claims for payments.
• Reviewed patient records, identified medical codes and created invoices for billing purposes.
• Orchestrated medical coding, payment posting, accounts receivables and collections.
• Prevented financial delinquencies by working closely with managers to resolve billing issues before becoming unmanageable.
• Set up and maintained new electronic billing system.

• Provided immediate and constructive feedback to students individually and as group.
• Evaluated students' competencies through written assignments and examinations.
• Conducted clinical simulations and provided feedback for each individual student.
• Supervised students when administering medications to maintain patient safety.
• Analyzed clinical settings' effectiveness in helping students achieve course and program outcomes.
• Assigned students to patients based on students' learning objectives and patient needs.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Kept projects on schedule by managing deadlines and adjusting workflows.
• Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
• Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
• Built strong relationships with internal and external stakeholders and devised strategies, initiatives and events promoting products and services.
• Coordinated presentations for customers and project members to detail project scope, progress and results.
• Tracked hours and expenses to keep project on task and within budgetary parameters.
• Transitioned projects from estimation and pre-construction phase to well-defined project execution plan.
• Checked compliance of company safety plan and delivered recommendations to address regulatory issues.
• Maintained open communication by presenting regular updates on project status to customers.
• Tracked project and team member performance closely to quickly intervene in mistakes or delays.
• Obtained needed resources by strategically negotiating with stakeholders and outside suppliers.

• Completed clerical tasks such as filing, copying and distributing mail.
• Interacted with customers by phone, email or in-person to provide information.
• Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
• Delivered clerical support by handling range of routine and special requirements.
• Developed correspondence letters, memos and emails.
• Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
• Coordinated, scheduled and arranged business meetings and travel calendars.
• Oversaw automated tracking and documentation of data, client correspondence and office operations.
• Coordinated travel arrangements by booking airfare, hotel and ground transportation.
• Streamlined processing procedures for various financial and employee documents to improve traceability.
• Managed multiple projects simultaneously using organizational and analytical skills.
• Provided ease of access and navigation for important data by compiling, organizing and uploading organizational documents to the database.

• Completed data entry tasks with accuracy and efficiency.
• Scanned documents and saved in database to keep records of essential organizational information.
• Entered numerical data into databases with speed and accuracy using 10-key pad.
• Verified data files prior to entry to maintain high data accuracy.
• Corrected data entry errors to prevent later issues such as duplication or data degradation.
• Organized, sorted and checked input data against original documents.
• Sorted documents and maintained organized filing process.
• Maintained ongoing communication with relevant departments to confirm accurate data delivery.