Summary
Overview
Work History
Education
Skills
Timeline
Generic

MICHELLE OCTA

Campbell River,Canada

Summary

Committed job seeker with a history of meeting company needs through consistent and organized practices. Skilled in working under pressure, and adapting to new situations and challenges, to best enhance the organizational brand.

Overview

6
6
years of professional experience

Work History

Support Worker

Applegate Residential Programs Ltd
Campbell River, British Columbia
03.2025 - Current
  • Monitored clients' health conditions and reported any changes or concerns immediately.
  • Maintained daily records of resident activities, progress, and incidents.
  • Assisted with medication administration and management as needed.
  • Collaborated with other healthcare professionals to ensure best practice standards were maintained.
  • Helped residents with activities of daily living, grooming and feeding.
  • Assisted individuals with completing daily appointments by helping with mobility and transportation needs.
  • Monitored resident safety and security at residence and on outings in community.
  • Worked with residents to develop meal preparation and cleaning skills.

Front Desk Agent

Coast Discovery Inn
Campbell River, British Columbia
02.2024 - Current
  • Verified accuracy of room rates and other charges during check-in process.
  • Assisted guests at check-in, providing information on various services within hotel.
  • Managed cash drawer responsibly throughout shift.
  • Addressed customer needs in a timely manner.
  • Input and confirmed reservations for guests.
  • Provided information about hotel amenities, services, and local attractions.
  • Kept records of room availability and guest accounts, manually or using computers.
  • Performed bookkeeping activities to balance accounts and conduct nightly audits.

SHIFT MANAGER

Grimace & Co. Restaurant Ltd.
Campbell River, British Columbia
03.2022 - 05.2024
  • Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Assigned tasks to employees and monitored productivity, performance and task completion.
  • Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
  • Reported employee behavioral issues, losses and customer complaints to upper-level management.
  • Enforced safety standards throughout the store including proper use of equipment.

SHIFT SUPERVISOR

Rustan Coffee Corporation (Starbucks Philippines)
07.2019 - 02.2022
  • Accomplish store objectives by supervising staff, organizing work processes, and enabling employees success through coaching and hands-on assistance
  • Provide quality beverages, whole bean, and food products for customers by following recipe and presentation standards
  • Organize opening and closing duties, oversee cash handling processes, and conform to health, safety, and sanitation guidelines for all products
  • Set a positive example for the shift team and anticipate customer and store needs by constantly evaluating the environment
  • Delivery legendary customer service by greeting, answering questions, and resolving issues
  • Acts with integrity and honesty to promote company's culture, values, and mission, while maintaining a calm demeanour during periods of high volume or unusual events
  • Supervise, co-ordinate and schedule the activities of staff who prepares and serve food
  • Train staff in job duties, sanitation, and safety procedures

Education

BS - International Hospitality Management

Lyceum of the Philippines University
Batangas
01.2014

Skills

  • Effective communication skills
  • Good interpersonal skills
  • Willingness to learn
  • Customer service-oriented
  • Active team player
  • Remains calm under pressure
  • Integrity
  • Honesty
  • Accountability
  • Problem solving
  • Conflict resolution

Timeline

Support Worker

Applegate Residential Programs Ltd
03.2025 - Current

Front Desk Agent

Coast Discovery Inn
02.2024 - Current

SHIFT MANAGER

Grimace & Co. Restaurant Ltd.
03.2022 - 05.2024

SHIFT SUPERVISOR

Rustan Coffee Corporation (Starbucks Philippines)
07.2019 - 02.2022

BS - International Hospitality Management

Lyceum of the Philippines University

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MICHELLE OCTA