Michelle N. Small
Loma Linda
Summary
Dynamic Medical Assistant with extensive experience at Optum, excelling in patient triage and EKG administration. Proven ability to enhance office efficiency through effective communication and meticulous attention to detail, with great organization and great knowledge of prioritizing. Skilled in HIPAA compliance and employee training, consistently delivering exceptional patient care in high-pressure environments. Certified in basic life support (BLS). Great leadership qualifications with a strong team spirit able to work in diverse environments alone or as a team.
Overview
11
11
years of professional experience
Work History
Medical Assistant
Optum/Formerly Beaver Medical Group
04.2023 - Current
- Injections; surgical tray setup (PAP, I&D, L&R); specimen collection; glucose testing, Hemoglobin testing, Experienced all aspects of back office procedures including: daily training, scanning data, filing documents and sign offs, restocking office supplies at designated nurse station, restocking rooms as needed, data entry, verifications, updating patient records, triage, preparing patient rooms, using aseptic techniques, performing physical exams, collecting vitals, inclusive documentation, EKG’s, ear lavage, lab orders, autoclaving, dispensing medications, adhering to HIPPA regulations, Ace stand-ups, DataCORE entry, Cozeva updates, Preceptor training, answering phones-all phases of customer service, assisting physicians as needed, stock room organization, assist with medication and supply orders, all phases of customer service/care, and covid testing
Manager-site lead/Medical assistant
Work Health Solutions
09.2021 - 07.2022
- All phases of customer service-greet patients, check patients in/out, rapid covid-19 testing, order/manage supplies, update patient information, update spread sheets, clean/sanitize work station, weekly meeting/reports, manage employees, complete work task sheets, adequate record keeping
Medical Assistant
Office Works-Epic Management/Beaver
03.2021 - 07.2021
- Greet all patients, conduct covid screening, temperature checks, appointing appropriate masks for patients, direct all patients to correct locations, answering any questions as needed- all basic phases of customer service.
Specimen Accessioning
Aerotek- LabCorp
01.2021 - 05.2021
- Processing Specimen Accessioning-specimen are received, sorted, entered into the Laboratory Information System, labelled with barcoded labels and processed. Sample handling with the intent to expedite samples from intake to internal laboratory departments for testing so laboratory results can be tested and sent out to lab, enter the PCR swab into the system, then they print out labels for the swab, then they match, sterility test and match everything, enter information and pour out certain volume depending on the test.
Medical Assistant/Phlebotomist
Advance Medical Urgent Care
11.2014 - 05.2015
- Injections; surgical tray setup (PAP, I&D, L&R); specimen collection; glucose testing; venipuncture/ Experienced all aspects of front and back office procedures including: new hire training; scanning data; filing; ordering office supplies; ordering medical office supplies and equipment; data entry; verifications; updating patient records; triage; preparing patient rooms; using aseptic techniques; performing physical exams; collecting vitals; inclusive documentation; butterfly; EKG’s; ear lavage; lab orders; autoclaving; dispensing medications; adhering to HIPPA regulations; and assisting physicians as needed.
Education
Some College (No Degree) - Medical Assistant
American Career College
CA11-2014
Skills
- Injections
- Patient triage
- HIPAA compliance
- EKG administration
- Specimen collection
- Electronic health records
- Customer service
- Office management
- Infection control
- Effective communication
- Attention to detail
- Employee training
- Problem solving
- Team collaboration
- Phlebotomy
- Vital signs monitoring
- Lab equipment setup
- pH testing
- Sterilization techniques
- Calm and level-headed under duress
- Certified in basic life support (BLS)
Additional Information
More job history and Education information available upon request
Qualifications Summary
- Skilled in all areas of Medical Assistant and Phlebotomy
- Documented skills in performing front/back-office operations
- Some working knowledge of CPT Codes and ICD-10 Codes
- Big team player who also works well independently
- Positive attitude and self-motivated
- Quick learner with the ability to adapt to new procedures
- Versatile and multi-skilled person
- Great customer service and patient care skills
- All covid-19 procedures
References
References available upon request.
Timeline
Medical Assistant
Optum/Formerly Beaver Medical Group
04.2023 - Current
Manager-site lead/Medical assistant
Work Health Solutions
09.2021 - 07.2022
Medical Assistant
Office Works-Epic Management/Beaver
03.2021 - 07.2021
Specimen Accessioning
Aerotek- LabCorp
01.2021 - 05.2021
Medical Assistant/Phlebotomist
Advance Medical Urgent Care
11.2014 - 05.2015
Some College (No Degree) - Medical Assistant
American Career College
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