Michelle Nikel
Kitchener,ON
Summary
Experienced Accounts Receivable Specialist with 12 years of experience. Highly observant and skilled in proactive analysis for identifying and resolving discrepancies or payment delays. Confident and capable communicator dedicated to finding reasonable resolutions with customers while maintaining positive rapport.
Overview
12
12
years of professional experience
Work History
Accounts Receivable Specialist
Avidbots Corp
11.2023 - Current
- Prepare and send invoices to customers, process payments, and document account updates.
- Closely monitor accounts to ensure compliance with payment terms and schedules.
- Collaborate with colleagues across departments to ensure efficient information exchange and contribute to a positive work environment.
- Optimize revenue recovery efforts by utilizing negotiation skills in resolving complex issues related to past due invoices or disputed charges.
- Ensure the accuracy of customer records in internal systems by updating contact information, payment terms, and other relevant data as needed.
National Accounts Analyst
Superior Propane Inc
05.2023 - 11.2023
- Manage a portfolio of large national accounts ensuring they remain within established credit limits and provide payments within terms.
- Special billing : building spreadsheets for volume billing within customer-provided parameters. Upload invoices into customer portals or FTP file share programs (Ariba, Service Channel, WinSCP, etc)
- Reconcile customer accounts - cross reference and match payments to outstanding invoices.
- Maintain excellent customer service when responding to customer inquiries, and work closely with internal teams to resolve any billing discrepancies or disputes.
Accounts Receivable Clerk
Ringball Corporation
11.2012 - 03.2023
- Prepare daily bank deposits, track incoming EFT/Direct Deposits, and process credit or debit card transactions.
- Post payments to customer accounts and problem solve any discrepancies or anomalies as they arise.
- Reconcile posted batches with daily bank statements
- Monitor accounts to verify compliance with payment terms and schedules.
- Communicate with customers as well as internal stakeholders to discuss and resolve account needs.
Education
Bachelor of Arts - Psychology
University of Waterloo
Waterloo04.2009
Skills
- Microsoft Excel
- Accurate payment posting
- Aging reports analysis
- Account reconciliation
- Invoice preparation
- Process improvement initiatives
- Data entry and management
- Investigating and resolving discrepancies
- Payment pattern recognition
Timeline
Accounts Receivable Specialist
Avidbots Corp
11.2023 - Current
National Accounts Analyst
Superior Propane Inc
05.2023 - 11.2023
Accounts Receivable Clerk
Ringball Corporation
11.2012 - 03.2023
Bachelor of Arts - Psychology
University of Waterloo
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